Careers

Job Title : Technical Support Engineer

Job Type : Full-Time

Location : Sao Paulo, Brazil

Responsibilities :

  • Provide highest levels of support to Dialogic customers in Brazil, while resolving complex problems
  • Intense work with internal and external interfaces
  • Provide online, email, telephone and on-site support for Dialogic Product Lines
  • Follow up on tickets and HW replacements
  • Coordinate weekly calls with customers
  • Maintain the tickets using the Oracle based CRM
  • Generate and distribute reports
  • Involvement in field activities
  • Internal work interfaces: Project management, R & D, Product Support, Marketing and PLM. Commercial Department
  • External work interfaces: Customers, Support offices, 3rd party vendors/partners
  • Expected challenges in this position: Work under a lot of pressure, traveling in country and abroad, around the clock support (standby shifts for after hours, weekends and holidays are required)

Requirement :

  • Degree in Engineering or Engineering Diploma
  • B.Sc/B. Tech in Electronics or Computer Science – an advantage
  • At least 1-2 years customer support experience preferred
  • Solid communication skills
  • Strong customer service approach
  • Solid background and knowledge with the following: Signaling Protocols (Ss7, PRi, Cas), TDM Telephony, IP Networking, VOIP Protocols (H.323, Sip, Mgcp, H.248), Unix, SQL
  • Relevant experience of 2+ years at a global organization
  • Knowledge of soft switches or media gateways – an advantage
  • Willingness to Travel in country and abroad
  • Fluent in English and Portuguese
  • Spanish (an advantage)
  • Ability to work in a team environment
  • Knowledge of CRM systems – an advantage
  • Self Learning/Discipline
  • Dedication and Diligence

Interested applicants, please apply https://home.eease.adp.com/recruit/?id=866941