Dialogic® PowerMedia™ Host Media Processing Software Release 3.0 for Windows

Application Notes

• Introduction to Dialogic® Continuous Speech Processing
  Dialogic® Continuous Speech Processing (CSP) is a feature available with select Dialogic® boards supporting high-performance, speech-enabled applications. CSP is also available with Dialogic® Host Media Processing (HMP) Software, enabling customers with board-based speech solutions to easily add VoIP to their product portfolio.
• Call Progress Analysis: Global Call API Usage and Protocol Configuration
  This application note describes Global Call and associated API usage and protocol configurations recommended for obtaining CPA results with Dialogic® products. A sample test application (sr6callp) is included for exercising CPA scenarios on HMP 2.0, Dialogic interface boards for HMP, and Dialogic boards with DM3 and Springware architectures.
• Controlling an IP Media Server with the Media Server Markup Language (MSML)
  This application note describes the design and implementation of Application Server software that provides voice mail, video mail, and conferencing features using an MSML Media Server included in Dialogic® products.
• Developing Media Solutions using RTSP and Dialogic® Products
  This application note provides information about developing media solutions using the Real Time Streaming Protocol (RTSP) and Dialogic® Host Media Processing Software. Included (as a download) with this application note is a sample RTSP client library and a sample Dialogic® application, which serve as a reference for developing media streaming applications using RTSP.
• IP Call Logging Using Dialogic® HMP Software and a Passive IP Tap
  This application note describes a way of using a tap to build a high density call logging application with Dialogic® HMP Software as the control and recording medium. A working demo application can also be downloaded.
• Configuring Dialogic® Host Media Processing Software Release 3.0 for Windows® Software Licenses
  Knowing how to configure a Dialogic HMP Software runtime license enables you to choose the exact functionality that benefits your customers using Dialogic® Host Media Processing Software Release 3.0 for Windows®, including the support of the Dialogic® HMP Interface Boards that provide PSTN connectivity for building converged TDM and IP solutions.
• Profiling a High Density/Frequent Switching Conferencing Application
  This application note provides information regarding a study of a high density, high performance conferencing application utilizing Dialogic® HMP Software and Dialogic® HMP DNI Boards.
• Load Balancing on Dialogic® HMP Software Using OpenSER-Based SIP Call Balancer
  As part of Dialogic’s ongoing series of application notes discussing technologies related to using Dialogic® HMP Software, this application note discusses how to balance SIP calls using the Open Source SIP Server (OpenSER). Test data is included and configuration files are provided for download.
• Migrating an Application from Media Boards with Dialogic® Springware Architecture to Media Products with Dialogic® DM3 Architecture
  This document provides architectural guidelines for migrating an existing application written for media boards with Dialogic® Springware Architecture to media products with Dialogic® DM3 architecture.
• Using Dialogic® APIs in .NET Applications
  This application note discusses a way of using Dialogic® APIs in .NET applications that are written in managed high-level .NET programming languages, such as Visual Basic.NET or Visual C#.
• T1 Technology Overview
  This application note covers a broad range of topics on T1 telephony interfaces, including configuring Dialogic® boards for T1 and troubleshooting.
• Creating a VoIP Gateway with the Dialogic® MSP 1010 Multi-Services Platform and Dialogic® PowerMedia™ Host Media Processing Software
  This application note describes a VoIP Gateway Demonstration Application that uses the MSP 1010 Multi-Services Platform and PowerMedia HMP to create a TDM-to-IP gateway that routes an incoming PSTN call to SIP.
• Migrating Applications from Dialogic® NaturalAccess™ PacketMedia™ Host Media Processing Software to Dialogic® PowerMedia™ Host Media Processing Software
  This application note provides guidelines for migrating existing applications from Dialogic PacketMedia HMP Software 2.0 to PowerMedia HMP. Two demo applications can be downloaded and used to compare call flows.
• Using Ethereal to Debug SIP and RTP on Dialogic® Voice over IP (VoIP) Products
  This application note explains how to set up, configure, and use the Open Source, PC-based network protocol analyzer Ethereal with Dialogic® voice over Internet Protocol (VoIP) telephony products. Setting up and using Ethereal in a telephony hardware and software environment involves some special considerations, which this application note addresses. This note also serves as a beginning installation, configuration, and user’s guide for Ethereal with Dialogic VoIP products. It explores the use of Ethereal in a VoIP test environment by describing how to get started debugging VoIP protocols using Ethereal, providing debugging guidelines, and showing examples of real-world problem scenarios.
• Low-Density Audio Streaming with Voice Resources on Dialogic® Products
  This application note describes methods for streaming audio between the host and voice resources on Dialogic® boards in low-density environments. It is intended for solution designers and application developers who need to use such streaming functions for speech technology integration, host-based voice processing, or customized voice streaming needs.
• Guide to Dialogic® System Software, Operating Systems, and Dialogic® Products
  This guide is designed to provide updated information in table format about currently available system releases and the operating systems they support. This information can help you choose the telecom board you need for a particular operating system configuration.
• Host Media Processing on AdvancedTCA*-Compliant Intel® Platforms
  Building Cost-Effective Network Elements for Voice and Data with Dialogic® Host Media Processing Software and the Intel® NetStructure™ MPCBL0001 High-Performance Single Board Computer
• Building Conferencing Applications Using Dialogic® Host Media Processing Software
  Host Media Processing (HMP) software performs media processing tasks on general-purpose host processors in servers based on Intel® Architecture without the use of specialized digital signal processors (DSPs). This application note describes HmpConfDemo, a sample audio conferencing application that uses release 1.1 of HMP software for the Windows operating system to demonstrate its capabilities, including its use of H.323 and the Session Initiation Protocol (SIP) for call control.
• Creating Telephony Applications for Both Windows and Linux
  To help architects and programmers who only have experience in a Windows® environment move their telephony applications to Linux, this application note provides information that aims to make the transition easier. At the same time, it takes into account that the original code for Windows may not be abandoned. The ultimate goal is to demonstrate how to create flexible OS-agnostic telephony applications that are easy to build, deploy, and maintain in either environment.
• Developing Higher Density Solutions with Dialogic® Host Media Processing Software
  Combining the SIP proxy and DNS-SRV load balancing and faulthandling techniques provides a cost-effective way to develop higherdensity solutions using Dialogic® Host Media Processing (HMP)software. This application note describes the two techniques, explainshow to combine them, and provides a test configuration for a solutionusing the combined techniques and Dialogic HMP software.
• VoIP Media Gateway Reference Platform
  The VoIP Media Gateway Reference Platform is an integrated white box media gateway designed to introduce Voice over IP (VoIP) application developers and system integrators to the flexibility and media-processing-specific features of a VoIP solution built with powerful modular Dialogic® building blocks, such as Dialogic® Host Media Processing Software, Dialogic® HMP Interface Boards, and Paraxip Gateway software.

Brochure

• Dialogic® PowerMedia™ Media Processing Product Family — Enabling Real-Time Multimedia Communications Over Advanced Networks
  Dialogic extends its tradition of innovation with its Dialogic® PowerMedia^TM Products, a comprehensive family of software-based multimedia processing products.
• Business Communications Solutions
  Business communication solution and service providers can increase their ability to deliver more productivity and efficiency for their customers when they build on Dialogic® products.

Case Study

• IP TouchCall Modernizes Operations on Czech Railway
  The Czech Railway chose IP TouchCall, a dispatching terminal developed by TTC Telekomunikace, for its new dispatching center. Dialogic® components are part of the solution and contribute to lowering costs.
• Beijing MXTelecom Develops Cost-Effective CTI Applications with Dialogic® Products
  Beijing MXTelecom integrated high-capacity Dialogic® boards and Dialogic® HMP Software into its CTI solutions, including its IP Call Center and TICQ platform. One of the IP Call Center installations that used Dialogic HMP Software not only provided seamless PBX-IP connectivity for customers, but also reduced media processing implementation costs by about 60%.
• Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
  As a leading-provider of automated callback solutions, Netcall continually strives to deliver innovative new services to its customers based on the very latest technologies. Netcall looked to Dialogic® technology to provide voice processing and other features such as tone signaling, along with a voice path from the Netcall servers to customer switches for its hosted solution. Dialogic's use of open standards allows Netcall to use the latest PCIe equipment and to plan a roadmap to IP and SIP incorporating Dialogic® Host Media Processing Software.
• Dialogic® HMP Software Powers New Contact Center Features with Excellent Voice Clarity
  PT Moxcal Technologies and PT Integra Multi Solusi implemented a new contact center solution for PT Asuransi Jiwa Sinarmas based on Dialogic® Host Media Processing Software (HMP) Release 3.0 for Windows.
• mCarbon Delivers Versatile Call Management Service for Major Carriers in India
  mCarbon has deployed a sophisticated call management service for major carriers in India using its GreenRoom framework and Dialogic® products for call control, signaling, and media.
• CCMENA Develops Advanced Integrated IVR, CRM, and Contact Center for Thuraya
  CCMENA designed an integrated IVR, CRM, and contact center solution that would allow the international mobile satellite service provider Thuraya to manage its customer care operations more efficiently.
• PAETEC Greatly Increases Efficiency with New Automated Notification System
  For its automated notification system, PAETEC chose Inventive Lab’s Voice Elements platform, which allows programmers to create communications solutions very quickly with Microsoft® .NET Framework and Dialogic® Host Media Processing Software
• CallStreamIVR Serves 500,000+ Customers Each Day at Major Thai Mobile Operator
  Sun Systems used PowerMedia HMP Software Release 4.1 for Linux when creating a new IVR system for a major mobile operator in Thailand. Sun Systems has been using Dialogic products to enable its solutions for more than 17 years.
• IVR IntelleScript PRO Handles More Than Two Million Calls per Day for Beeline Mobile Services
  Forte-IT's IVR IntelleScript PRO (built on Dialogic® media and signaling products) handles services in over two million calls per day for VimpelCom, a major Russian mobile operator, which supplies services under its Beeline brand.
• VoIP Brings Quick Return on Investment
  Due to of the continued success of its call center business, Oregon Corrections Enterprises (OCE) often needed to increase agent capacity. Adding seats to its hardware-based solution was expensive, so OCE wanted to explore ways to reduce its provisioning costs with newer technology that was reliable, protected, and costeffective. To increase the challenge, OCE had to comply with special Oregon Department of Corrections rules. 

Data Sheet

• Dialogic® PowerMedia™ Host Media Processing Software Release 3.0Win
  Dialogic® PowerMedia^TM Host Media Processing Software Release 3.0Win (PowerMedia HMP 3.0) extends the capabilities of software-based IP media processing by introducing security features, video messaging, and remote interface support.

Technology Brief

• Enabling BRI and Analog Connectivity for Dialogic® Host Media Processing Software
  Dialogic® Diva® SIPcontrol™ software converts Dialogic® Diva® boards into SIP-enabled PSTN/IP gateways. When SIPcontrol software is used with Dialogic® Host Media Processing (HMP) Software for Windows and Dialogic® Diva® BRI and/or Analog boards, HMP-based applications can connect seamlessly through ISDN BRI and/or analog interfaces in a hybrid TDM/IP environment, using SIP. See Figure 1 for an illustration of how the elements work together.
• Dialogic® Diva® Software Development Kit
  The Dialogic® Diva® Software Development Kit (Diva SDK) offers a powerful set of Application Programming Interfaces (APIs) that can be used for implementing telephony applications, that is, applications that accept and process phone calls.

White Paper

• Contact Center Outsourcing: Lessons from the Enterprise
  Enterprises strive for service excellence to win new accounts and to serve existing customers, establishing long-term purchasing loyalty. The contact center, as the focal point of communications, is a strategic asset in achieving this goal. Customers have ever-rising expectations of service quality, and enterprises need to invest heavily in systems and staff to meet their demands. An alternative for these enterprises is outsourcing, in which some or all of the contact center operation is managed by one or more third-party organizations.
• Diagnosing Voice Quality Impairments and Designing Solutions for Voice over IP Systems
  Successful Voice over IP (VoIP) deployments can deliver solutions that provide voice quality that is comparable to traditional circuit-switched telephone networks, but at a lower cost. Builds on the background information provided in Overcoming Barriers to High-Quality Voice over IP Deployments.
• Megatrends in the Contact Center
  For both large and small enterprises, the contact center often provides the first interaction customers have with the company. The success or failure of that customer experience can set the stage for all subsequent interactions between customers or prospects and the company. And how effectively a company interacts with its customers and prospects sets the baseline for the company’s customer satisfaction, loyalty—and, ultimately, for its long-term success. 
• Increasing Customer Loyalty with Enhanced Video Services
  To win in today’s volatile wireless services market, service providers need to design, develop, and deploy new enhanced video services and be prepared to ramp them quickly when they become popular. The OmniVox3D® Application Server from APEX Voice Communications represents a unique and successful approach to this business challenge, seamlessly combining a powerful, open application server with a flexible application creation environment and a robust management interface. OmniVox3D benefits by using Dialogic® Host Media Processing Software to deliver media processing on standard servers rather than specialized hardware.
• Overview of XML Communication Technologies
  This white paper provides an overview of some of the XML communication technologies that address new customer expectations for a more media-centric, information-rich caller experience, and briefly discusses Dialogic® products that leverage XML technology.
• Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network
  In today's transitional communications market, service providers need to be ready to deploy solutions that work equally well in both IP and TDM networks and that are easy to transition from TDM to IP. The multi-service OmniVox3D® Voice and Video Application Server from APEX Voice Communications has successfully met these business challenges using Dialogic® products.
• The Emergence and Empowerment of Web 2.0
  This white paper discusses the current understanding of Web 2.0 and provides a general introduction to and thoughts on delivering media services and current trends in a Web 2.0 environment.
• The Video-Enabled Contact Center
  This white paper examines how the use of video can enhance the effectiveness of contact centers.
• Network Monitoring and Technology Challenges
  This white paper presents a brief overview of network monitoring. It also discusses different network monitoring types and technologies: TDM (T1/E1, BRI, and analog), SS7 (monitoring within the service provider network), and session monitoring (IP and web).
• LTE Drives Opportunities for Cloud-Based Mobile Video Services, Operators, and Providers
  As LTE networks are deployed, broadband access from smartphones will become nearly ubiquitous, allowing mobile users more access to new services in areas such as entertainment, advertising, and video-enabled call centers. Businesses can benefit by providing these new services as "cloud-based" to enable fast, cost-effective, accessible, and scalable deployment for mobile users.

Archived Documents

• Intel NetStructure® Host Media Processing Software Release 1.3 for the Windows* Operating System Product Brief
  Media Processing Software for Building Cost-Effective IP Media Servers
• Intel NetStructure® Host Media Processing Software Release 2.0 for Windows Product Brief
  Media Processing Software for Building Cost-Effective IP and TDM-Based Telephony Solutions