Dialogic® PowerMedia™ Host Media Processing Software Release 5.0

Application Notes

• Introduction to Dialogic® Continuous Speech Processing
  Dialogic® Continuous Speech Processing (CSP) is a feature available with select Dialogic® boards supporting high-performance, speech-enabled applications. CSP is also available with Dialogic® Host Media Processing (HMP) Software, enabling customers with board-based speech solutions to easily add VoIP to their product portfolio.
• Controlling an IP Media Server with the Media Server Markup Language (MSML)
  This application note describes the design and implementation of Application Server software that provides voice mail, video mail, and conferencing features using an MSML Media Server included in Dialogic® products.
• Profiling a High Density/Frequent Switching Conferencing Application
  This application note provides information regarding a study of a high density, high performance conferencing application utilizing Dialogic® HMP Software and Dialogic® HMP DNI Boards.
• Load Balancing on Dialogic® HMP Software Using OpenSER-Based SIP Call Balancer
  As part of Dialogic’s ongoing series of application notes discussing technologies related to using Dialogic® HMP Software, this application note discusses how to balance SIP calls using the Open Source SIP Server (OpenSER). Test data is included and configuration files are provided for download.
• Configuring an SS7 Demo System Using Dialogic® DSI Components with Dialogic® Host Media Processing Software Release 3.1LIN
  This application note presents an SS7 demo system using Dialogic® DSI Components (SS7) with Dialogic® Host Media Processing Software Release 3.1LIN to demonstrate to users familiar with SS7 concepts that the SS7 configuration process can occur very quickly.
• Establishing a MONA 3G Multimedia Session with the Dialogic® 3G-324M API
  This application note provides procedures to enable a feature in the Dialogic® 3G-324M API called Media Oriented Negotiation Acceleration (MONA), which can reduce the session setup time to successfully connect to a 3G-324M endpoint.
• Migrating an Application from Media Boards with Dialogic® Springware Architecture to Media Products with Dialogic® DM3 Architecture
  This document provides architectural guidelines for migrating an existing application written for media boards with Dialogic® Springware Architecture to media products with Dialogic® DM3 architecture.
• Using Dialogic® APIs in .NET Applications
  This application note discusses a way of using Dialogic® APIs in .NET applications that are written in managed high-level .NET programming languages, such as Visual Basic.NET or Visual C#.
• T1 Technology Overview
  This application note covers a broad range of topics on T1 telephony interfaces, including configuring Dialogic® boards for T1 and troubleshooting.
• RTSP Extensions to Dialogic® 3G-324M Multimedia Gateway Demo and Dialogic® Multimedia Demo
  This application note describes Real Time Streaming Protocol (RTSP) extensions to two existing demos, the Dialogic® 3G-324M Multimedia Gateway demo  and the Dialogic® Multimedia demo.
• Migrating Applications from Dialogic® NaturalAccess™ PacketMedia™ Host Media Processing Software to Dialogic® PowerMedia™ Host Media Processing Software
  This application note provides guidelines for migrating existing applications from Dialogic PacketMedia HMP Software 2.0 to PowerMedia HMP. Two demo applications can be downloaded and used to compare call flows.
• Using Ethereal to Debug SIP and RTP on Dialogic® Voice over IP (VoIP) Products
  This application note explains how to set up, configure, and use the Open Source, PC-based network protocol analyzer Ethereal with Dialogic® voice over Internet Protocol (VoIP) telephony products. Setting up and using Ethereal in a telephony hardware and software environment involves some special considerations, which this application note addresses. This note also serves as a beginning installation, configuration, and user’s guide for Ethereal with Dialogic VoIP products. It explores the use of Ethereal in a VoIP test environment by describing how to get started debugging VoIP protocols using Ethereal, providing debugging guidelines, and showing examples of real-world problem scenarios.
• Call Logging in an IP Environment
  Call logging is an important function in the contact center. As contact centers move to an IP environment, methods of performing call logging stand to change. This application note describes a “proxied RTP” system for call logging, where IP calls are redirected through the call logging system. It discusses the potential advantages and disadvantages of a proxied RTP system approach, as well as the system’s architecture and message flow.
• Create Tel Apps for Win Linux
  9754_Create_Tel_Apps_for_Win_Linux.zip

Brochure

• Dialogic and Mobile Value Added Services

  Service Providers are not only being asked to deliver greater bandwidth to mobile devices, but their customers are also looking for more innovative services, including video, voice, location services, and commerce transactions.

• Dialogic and Cloud-Based Communications Services

  Dialogic products and services enable and support enterprises and service providers alike as they make the transition to cloud-based communications services.

• Business Communications Solutions
  Business communication solution and service providers can increase their ability to deliver more productivity and efficiency for their customers when they build on Dialogic® products.

Case Study

• IP TouchCall Modernizes Operations on Czech Railway
  The Czech Railway chose IP TouchCall, a dispatching terminal developed by TTC Telekomunikace, for its new dispatching center. Dialogic® components are part of the solution and contribute to lowering costs.
• Beijing MXTelecom Develops Cost-Effective CTI Applications with Dialogic® Products
  Beijing MXTelecom integrated high-capacity Dialogic® boards and Dialogic® HMP Software into its CTI solutions, including its IP Call Center and TICQ platform. One of the IP Call Center installations that used Dialogic HMP Software not only provided seamless PBX-IP connectivity for customers, but also reduced media processing implementation costs by about 60%.
• Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
  As a leading-provider of automated callback solutions, Netcall continually strives to deliver innovative new services to its customers based on the very latest technologies. Netcall looked to Dialogic® technology to provide voice processing and other features such as tone signaling, along with a voice path from the Netcall servers to customer switches for its hosted solution. Dialogic's use of open standards allows Netcall to use the latest PCIe equipment and to plan a roadmap to IP and SIP incorporating Dialogic® Host Media Processing Software.
• Dialogic® HMP Software Powers New Contact Center Features with Excellent Voice Clarity
  PT Moxcal Technologies and PT Integra Multi Solusi implemented a new contact center solution for PT Asuransi Jiwa Sinarmas based on Dialogic® Host Media Processing Software (HMP) Release 3.0 for Windows.
• PBZ Card Contact Center Agents Double Their Call Volume Using LIVE by Logos
  PBZ Card selected LIVE (Logos Interactive Voice Engine) for its new state-of-the-art contact center, which allowed PBZ Card to double its call volume without adding agents. The IP-based solution uses the open standards CCXML and VoiceXML and Dialogic® Host Media Processing (HMP) Software.
• Nano Equipment Debuts Video Social-Networking Service in Singapore and Malaysia
  Nano Equipment is a pioneer in offering video services, and provides hosted and managed video services to carriers and corporate customers. When it began planning a new 3G video call-based social-networking service, Nano decided on an OASIS Platform as its call control and media management front-end. OASIS offers an end-to-end software solution that includes Dialogic® HMP Software and is ready for interactive video. In just four months, Nano was ready to launch its new 3G video service called the Asia Video Club.
• Bay Talkitec Combines SMS, 3G Mobile, and Video in New “Video Yellow Pages” Solution
  Because customization, personalization, and convenience are increasingly important to today's customers, BayTalkitec (BTT) decided to create a "Video Yellow Pages" application, which would respond to an SMS message by pushing a video to the sender's 3G mobile phone over a video call.
• mCarbon Delivers Versatile Call Management Service for Major Carriers in India
  mCarbon has deployed a sophisticated call management service for major carriers in India using its GreenRoom framework and Dialogic® products for call control, signaling, and media.
• CCMENA Develops Advanced Integrated IVR, CRM, and Contact Center for Thuraya
  CCMENA designed an integrated IVR, CRM, and contact center solution that would allow the international mobile satellite service provider Thuraya to manage its customer care operations more efficiently.
• CallStreamIVR Serves 500,000+ Customers Each Day at Major Thai Mobile Operator
  Sun Systems used PowerMedia HMP Software Release 4.1 for Linux when creating a new IVR system for a major mobile operator in Thailand. Sun Systems has been using Dialogic products to enable its solutions for more than 17 years.
• IVR IntelleScript PRO Handles More Than Two Million Calls per Day for Beeline Mobile Services
  Forte-IT's IVR IntelleScript PRO (built on Dialogic® media and signaling products) handles services in over two million calls per day for VimpelCom, a major Russian mobile operator, which supplies services under its Beeline brand.
• Bay Talkitec Wins a Major Defense Contract in India with Its 3G Video Gateway and Applications
  Because mandatory support for call termination from 3G MSC, Cisco CallManager, and a private IP network was required, Bay Talkitec (BTT) proposed its 3G 3-Way Access Interactive Video Gateway running applications enabled by Dialogic® Powermedia^TM Host Media Processing Software Release 4.1LIN.
• Interactive Media Deploys Successful Notification Solution for More Than 4,500 Italian Notaries Served by Notartel
  After considering several alternatives, Notartel chose the Interactive Media IM.MOS Solution for Outbound Notification Campaigns. IM.MOS allows Notartel to broadcast information to its notary customers according to a pre-defined schedule or on demand when specific events occur.

Data Sheet

• Dialogic PowerMedia Host Media Processing Release 5.0

  Dialogic® PowerMedia™ Host Media Processing Software Release 5.0 (PowerMedia HMP 5.0) is distributed multimedia processing software for building innovative and cost-effective voice and video solutions suitable for enterprise or service provider deployments.

Technology Brief

• Dialogic and Next Generation Public Safety

  Dialogic is a global leader in enabling the secure and seamless transition of mission-critical Public Safety networks from legacy to next-generation platforms.  For solutions from incident notification to mass reporting and coordinated response, Public Safety leaders are building on Dialogic. 

White Paper

• Contact Center Outsourcing: Lessons from the Enterprise
  Enterprises strive for service excellence to win new accounts and to serve existing customers, establishing long-term purchasing loyalty. The contact center, as the focal point of communications, is a strategic asset in achieving this goal. Customers have ever-rising expectations of service quality, and enterprises need to invest heavily in systems and staff to meet their demands. An alternative for these enterprises is outsourcing, in which some or all of the contact center operation is managed by one or more third-party organizations.
• Diagnosing Voice Quality Impairments and Designing Solutions for Voice over IP Systems
  Successful Voice over IP (VoIP) deployments can deliver solutions that provide voice quality that is comparable to traditional circuit-switched telephone networks, but at a lower cost. Builds on the background information provided in Overcoming Barriers to High-Quality Voice over IP Deployments.
• Increasing Customer Loyalty with Enhanced Video Services
  To win in today’s volatile wireless services market, service providers need to design, develop, and deploy new enhanced video services and be prepared to ramp them quickly when they become popular. The OmniVox3D® Application Server from APEX Voice Communications represents a unique and successful approach to this business challenge, seamlessly combining a powerful, open application server with a flexible application creation environment and a robust management interface. OmniVox3D benefits by using Dialogic® Host Media Processing Software to deliver media processing on standard servers rather than specialized hardware.
• Overview of XML Communication Technologies
  This white paper provides an overview of some of the XML communication technologies that address new customer expectations for a more media-centric, information-rich caller experience, and briefly discusses Dialogic® products that leverage XML technology.
• Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network
  In today's transitional communications market, service providers need to be ready to deploy solutions that work equally well in both IP and TDM networks and that are easy to transition from TDM to IP. The multi-service OmniVox3D® Voice and Video Application Server from APEX Voice Communications has successfully met these business challenges using Dialogic® products.
• Security Applications and Technologies for IP Communications Networks
  This white paper discusses past network security issues, examines the shortcomings of existing security architectures that do not address future security requirements, and presents possible approaches that can solve them.
• Addressing Video Processing Challenges with the IP Multimedia Subsystem
  This white paper discusses how the IP Multimedia Subsystem (IMS) network can be used to convert video content so that it is accessible to any user, and how network-based processing techniques could be applied to a wide variety of applications.
• Mobile Video — A New Opportunity
  A rising demand for mobile video services is creating major new opportunities for both network operators and application developers worldwide.
• The Architecture and Benefits of IMS
  This white paper provides an overview of the IMS architecture and its benefits, describes the new family of combinational services that IMS can enable, and provides some technical highlights and examples of IMS platforms.
• The Emergence and Empowerment of Web 2.0
  This white paper discusses the current understanding of Web 2.0 and provides a general introduction to and thoughts on delivering media services and current trends in a Web 2.0 environment.
• Finding Success in a Multi-Screen World
  This white paper surveys the reasons why multi-screen services are so attractive, the role of the network operator in an expanded ecosystem, industry drivers, and technical challenges.
• Considerations for Creating Streamed Video Content over 3G-324M Mobile Networks
  This white paper provides basic information about video characteristics and video streaming techniques, and discusses guidelines for authoring content.
• Are You Ready for HD Voice?
  This white paper provides an introduction to HD Voice and discusses its current adoption rate and future potential. It also describes research trials and implementation issues, and sets HD Voice in its industry context.
• Quality of Experience for Mobile Video Users
  This white paper discusses how video quality is typically measured, provides information on some of the tools and techniques in use today, and suggests some future directions for measuring video quality.
• The Video-Enabled Contact Center
  This white paper examines how the use of video can enhance the effectiveness of contact centers.
• SIP Trunking: Enabling Wideband Audio for the Enterprise
  This white paper focuses on how an enterprise with SIP trunking can use wideband audio for internal communications, communications with other enterprises, and communications with mobile users to create a better user experience.
• Network Monitoring and Technology Challenges
  This white paper presents a brief overview of network monitoring. It also discusses different network monitoring types and technologies: TDM (T1/E1, BRI, and analog), SS7 (monitoring within the service provider network), and session monitoring (IP and web).
• IVVR Technology Introduction with Applications Using Dialogic® PowerMedia™ Host Media Processing Software
  This white paper briefly introduces IVVR technology, including how it is used and background in video technology and 3G-324M.
• LTE Drives Opportunities for Cloud-Based Mobile Video Services, Operators, and Providers
  As LTE networks are deployed, broadband access from smartphones will become nearly ubiquitous, allowing mobile users more access to new services in areas such as entertainment, advertising, and video-enabled call centers. Businesses can benefit by providing these new services as "cloud-based" to enable fast, cost-effective, accessible, and scalable deployment for mobile users.
• An Introduction to Multimedia Services
  Combining video with voice and text applications to create multimedia services is an important development in the worldwide communications marketplace. Adding video promises to provide a robust new revenue stream for service providers and greatly enhance business solutions, including the contact center. This paper explores market segment trends, multimedia services, key multimedia standards, and the technical components needed to deliver multimedia services effectively. A section on Dialogic and multimedia discusses some of the Dialogic® products that can help make the move to multimedia faster and more cost effective.