Training Agents
Today advanced agent training is often handled by having an instructor initiate a conference call while the agent is having a live interaction with a customer. When the customer leaves the conference, the trainer can make immediate suggestions to the agent about how to improve and reinforce lessons learned during classroom instruction.
Along with coaching, Dialogic® PowerMedia™ Host Media Processing Software also provides the following features for developing conferencing applications:
- Active talker notification
- Tone clamping
- Echo cancellation
- HD Voice conferencing (wideband mixing)
- Easy Scalability