Corporate Blog

The Contact Center’s Continual Transition

The contact center is undergoing continual change as companies strive to make their operations more efficient and cost-effective. This is one of the reasons the contact center has always been an innovator and a driver for new technologies, from VoIP to...

Published 03-19-2013 9:26 AM by Jim Machi

Filed under: telecom, Voice over IP, contact center

Mobile Congestion and Radio Blogging and Podcasting

Over a month ago, I participated in a radio blog / podcast with Tech in Twenty . The theme was mobile congestion. Please listen to the 20 minute broadcast/podcast/radio interview since it was riveting! Seriously, it was fun, the interviewers Luis and...

Published 03-12-2013 9:14 AM by Jim Machi

Mobile World Congress 2013 Recap

Last week, I posted a first day report about Mobile World Congress 2013. Since that first hectic day they improved the efficiency of the trains to the MWC site, the show really got into full swing and I was able to walk around a little to see the show...

Published 03-04-2013 7:35 PM by Jim Machi

Mobile World Congress 2013 in Full Swing

I’m writing this blog after my first day at Mobile World Congress 2013. While the new venue doesn’t really have the charm of the old place, and you now have to get on a hot sweaty train to get there (if you haven’t been to Tokyo and...

Published 02-26-2013 2:57 AM by Jim Machi

Attend the WebRTC Webinar and Learn More about the Disruption

Tomorrow, February, 20 th , Dialogic will be hosting a WebRTC webinar and we’re pleased to have with us respected analyst Dean Bubley from Disruptive Analysis. My series of blogs about WebRTC in January were some of the most widely read blogs I’ve...

Published 02-19-2013 8:28 AM by Jim Machi

2G Still Has Legs

With Mobile World Congress right around the corner, with the focus and hype on LTE, it's important to put that all in perspective and remember that 2G is still around. Yes, that 2G. In fact, according to both Infonetics and Wireless Intelligence,...

Published 02-12-2013 8:48 AM by Jim Machi

What to Expect at Mobile World Congress

Mobile World Congress is right around the corner. What are some of the trends one might expect to see at Mobile World Congress? 1. First of all, much whingeing. With the event being moved to a new location in Barcelona, it will take some time for people...

Published 02-05-2013 7:45 AM by Jim Machi

Modern Communications? Really!?

As some of you know from following either the Dialogic twitter account or my tweets, I was recently in Bangkok for our regional Sales Kick-off. The event was excellent and we were so busy I never could find the time to even find out if there was a “Hangover...

Published 01-29-2013 9:53 AM by Jim Machi

The Disruption, and subsequent innovation from WebRTC, part 3

In the final part of this WebRTC disruption blog ( part 1 , part 2 ), I will explore the impacts of moving to WebRTC on the network some more and finish the discussion I started last week about interconnecting WebRTC to the "real world". One...

Published 01-24-2013 8:44 AM by Jim Machi

Filed under: WebRTC

The Disruption, and subsequent innovation from WebRTC, part 2

In last week’s blog, I explored why WebRTC could be game-changing. In this blog, I will go a bit deeper into these changes. Even for a company like Dialogic, with our software media server and software signaling stacks enabling other companies to...

Published 01-15-2013 5:38 PM by Jim Machi

Filed under: WebRTC

The Disruption, and subsequent innovation from WebRTC, part 1

Over the course of my career, I have worked with many disruptive technologies. Perhaps the most disruptive so far have been Voice Over IP (VoIP) which has literally changed the telecom industry, and WiFi since it was the first to untether us from our...

Published 01-08-2013 8:05 AM by Jim Machi

Filed under: WebRTC

Using your Cell Phone to pay for Parking

When I was in Washington, DC in early November for the US Telecom “Voice Innovation Summit” I was floored when I was walking around and saw signs to “pay for your parking with your phone”. I’ve seen and witnessed a lot of...

Published 01-01-2013 5:15 PM by Jim Machi

When is Wi-Fi not Wi-Fi – When it’s Super

At IT Expo a few months ago (I know, I know, I’m just getting around to writing about it!), I wandered into the Super Wi-Fi area. After all, Wi-Fi has had a profound impact on a lot of our lives. And Super always sounds better. So I wanted to find...

Published 12-26-2012 8:15 AM by Jim Machi

5 Things Mobile Carriers Should Want to Find in their Stockings

Times are tough for mobile carriers. ARPUs have been declining. OTT players are offering services that used to be their services over their own mobile broadband networks and getting millions of people to use them. (WHAT is THAT ALL ABOUT?) And there isn’t...

Published 12-18-2012 8:56 AM by Jim Machi

IPX to Stop the Many, Many, Many, Many Network Interconnect Chaos

A few weeks ago, I spoke at the US Telecom “Voice Innovation Summit”. I was placed in the part of the conference titled “From POTS to Communication Free-For-all”. My point of view is that even though yes, there are many, many,...

Published 12-11-2012 8:01 AM by Jim Machi

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Syndication

The Contact Center’s Continual Transition

Mobile Congestion and Radio Blogging and Podcasting

Mobile World Congress 2013 Recap

Mobile World Congress 2013 in Full Swing

Attend the WebRTC Webinar and Learn More about the Disruption

2G Still Has Legs

What to Expect at Mobile World Congress

Modern Communications? Really!?

The Disruption, and subsequent innovation from WebRTC, part 3

The Disruption, and subsequent innovation from WebRTC, part 2

The Disruption, and subsequent innovation from WebRTC, part 1

Using your Cell Phone to pay for Parking

When is Wi-Fi not Wi-Fi – When it’s Super

5 Things Mobile Carriers Should Want to Find in their Stockings

IPX to Stop the Many, Many, Many, Many Network Interconnect Chaos