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Open Source at IT Expo

IT Expo ( www.itexpo.com ) starts on Monday in Los Angeles. My hope is that one of the highlights of the conference will be the Open Source Telecommunications track that is taking place on Monday. As the sponsor of the track, Dialogic had a lot of input...

Published 09-29-2010 2:28 PM by Jeff Dworkin

Filed under: Open Source, FoIP, Dialogic, IVVR, Dialogic Media Gateways, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo, Veraz Networks

IVR to IVVR Conversion

We've just posted a new video to the Dialogic You Tube Channel showing how easy it is to convert an Asterisk based IVR system to an Asterisk/DiaStar based Interactive Video Response system. http://www.youtube.com/watch?v=QJQQpqZJMZI . This version...

Published 08-27-2010 1:54 PM by Jeff Dworkin

Filed under: IVR, IVVR, Diastar, Asterisk

Opening the Door to FreeSWITCH

This week I got to spend some time in Nottingham, UK with the team responsible for the DiaStar project . If this hasn't yet penetrated your consciousness, then I should say that DiaStar is an open-source project that allows an open-source switch ...

Published 08-20-2010 2:29 PM by Martyn Davies

Filed under: IVVR, Diastar, FREESwitch, video applications, media processing, conferencing

The Video Enabled Customer

Over the past few weeks, I have been espousing thoughts on Video in the Contact Center. I have stated that I see three compelling opportunities for the use of video on the Customer Service/Contact Center segment. Interactive Voice/Video Response Systems...

Published 04-06-2010 3:32 PM by Jeff Dworkin

Filed under: Open Source, video technology, contact center, IVVR, Diastar, Asterisk, Video enabled contact center

Video in the Contact Center

In my last blog entry, I discussed how Interactive Voice/Video Response can be used as part of a self-server solution. This raised some questions on using Video in an Agent Assisted Customer Service solution. The first thing I know is that is not about...

Published 03-29-2010 12:07 PM by Jeff Dworkin

Filed under: Video, Open Source, Video Conferencing, contact center, IVVR, Diastar, Asterisk, FREESwitch, video calling, Video enabled contact center

Interactive Voice/Video Response - the next evolution in customer self-help

Video is fast becoming the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU (Average Revenue Per Customer) or ARPT (Average Revenue per Transaction)...

Published 03-22-2010 10:50 AM by Jeff Dworkin

Filed under: IVR, Video Conferencing, video technology, IVVR, Diastar, Asterisk, FREESwitch, enterprise, video calling

DiaStar Release 2.0

For those of you may have missed the press release last week, Release 2. 0 of The DiaStar TM Server is now available for Download at www.projectdiastar.org . This new release brings a variety of video features from the Dialogic® product portfolio...

Published 03-17-2010 12:40 PM by Jeff Dworkin

Filed under: Video, Mobile Video, IVR, Open Source, Redundancy, SIP-SS7 gateway, IVVR, Diastar, Asterisk, Woomera, FREESwitch

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