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Open Source at IT Expo

IT Expo ( www.itexpo.com ) starts on Monday in Los Angeles. My hope is that one of the highlights of the conference will be the Open Source Telecommunications track that is taking place on Monday. As the sponsor of the track, Dialogic had a lot of input...

Published 09-29-2010 2:28 PM by Jeff Dworkin

Filed under: Open Source, FoIP, Dialogic, IVVR, Dialogic Media Gateways, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo, Veraz Networks

IVR to IVVR Conversion

We've just posted a new video to the Dialogic You Tube Channel showing how easy it is to convert an Asterisk based IVR system to an Asterisk/DiaStar based Interactive Video Response system. http://www.youtube.com/watch?v=QJQQpqZJMZI . This version...

Published 08-27-2010 1:54 PM by Jeff Dworkin

Filed under: IVR, IVVR, Diastar, Asterisk

Opening the Door to FreeSWITCH

This week I got to spend some time in Nottingham, UK with the team responsible for the DiaStar project . If this hasn't yet penetrated your consciousness, then I should say that DiaStar is an open-source project that allows an open-source switch ...

Published 08-20-2010 2:29 PM by Martyn Davies

Filed under: IVVR, Diastar, FREESwitch, video applications, media processing, conferencing

Cluecon, FreeSWITCH and the Dialogic Innovator Challenge

Just back from Cluecon in Chicago last week. Kudos to Brian, Michael and the entire team for putting together another successful event. This was my third Cluecon, and I always leave Cluecon with a lot of new ideas to work on as there are always lots of...

Published 08-09-2010 11:48 AM by Jeff Dworkin

Filed under: Open Source, Video Conferencing, Sigtran M3UA, SS7, Diastar, Innovator Contest, Asterisk, FREESwitch, videoconferencing, Innovator Challenge, Cluecon

IT Expo and Open Source Telecommunications

Prior to my current position at Dialogic, I spent some time in the Event Business, working at different times for both the original VON show and for IT Expo, developing content for those shows. So now that Dialogic is sponsoring the Open Source Telecommunications...

Published 07-26-2010 11:09 AM by Jeff Dworkin

Filed under: itexpo, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo

OSCON and the Dialogic Innovator Challenge

Just a short note with a few reminders: I'm speaking at OSCON in Portland, OR next week. The presentation I'm giving is called Open Source Telecommunications: Enabling Anyone to Build a Bad Telephony Application . It is one of the most popular...

Published 07-16-2010 1:52 PM by Jeff Dworkin

Filed under: Diastar, Asterisk, FREESwitch, OSCON, Cluecon

Dialogic and Asterisk

There have been a number of questions in the community this week about using Dialogic boards with Asterisk. Many years ago, there was a project underway to create a chan_dialogic that would allow nearly any Dialogic board to be used in with Asterisk....

Published 07-12-2010 9:29 AM by Jeff Dworkin

Filed under: Open Source, Diastar, Asterisk, OSCON

June is Busting Out Open Source All Over

Although May was quite month for blogging and tweeting, the Dialogic open source team had a busy month getting ready for the upcoming month of webinars and presentations. You can now see a You Tube version of the DiaStar/Lumenvox ASR enabled IVVR Demo...

Published 06-03-2010 10:09 AM by Jeff Dworkin

Filed under: Open Source, Diastar, Asterisk, FREESwitch, Innovator Challenge

Dialogian Thought on DiaStar and OpenSource Comms

Dialogic is not just the name of the company I work for. It is also some kind of philosophical word relating to reenacting what has come before, and what will come in the future. Whether that is common sense or deep philosophy I do not know, but it probably...

Published 04-29-2010 3:58 PM by Jim Machi

Filed under: Open Source, SS7, Diastar, Asterisk, Woomera, media server

DiaStar, LumenVox, $10,000 and the Innovator Challenge

Early last week, I let you all know about the Dialogic Innovator Challenge . The news that we were giving away a $10,000 first prize to the developer who creates the Ultimate Sports Application (based on video using Dialogic products), sort of overshadowed...

Published 04-29-2010 2:27 PM by Jeff Dworkin

Filed under: Diastar, Innovator Contest, Asterisk, speech recognition

Dialogic Innovator Challenge is here

For the past few weeks, I have been hinting that "something big" was going to be announced regarding Project DiaStar, and it's finally here. Dialogic, the sponsor of project DiaStar is running their second annual innovator challenge. This...

Published 04-19-2010 2:06 PM by Jeff Dworkin

Filed under: Video, Open Source, Diastar, Asterisk

The Video Enabled Customer

Over the past few weeks, I have been espousing thoughts on Video in the Contact Center. I have stated that I see three compelling opportunities for the use of video on the Customer Service/Contact Center segment. Interactive Voice/Video Response Systems...

Published 04-06-2010 3:32 PM by Jeff Dworkin

Filed under: Open Source, video technology, contact center, IVVR, Diastar, Asterisk, Video enabled contact center

Video in the Contact Center

In my last blog entry, I discussed how Interactive Voice/Video Response can be used as part of a self-server solution. This raised some questions on using Video in an Agent Assisted Customer Service solution. The first thing I know is that is not about...

Published 03-29-2010 12:07 PM by Jeff Dworkin

Filed under: Video, Open Source, Video Conferencing, contact center, IVVR, Diastar, Asterisk, FREESwitch, video calling, Video enabled contact center

Interactive Voice/Video Response - the next evolution in customer self-help

Video is fast becoming the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU (Average Revenue Per Customer) or ARPT (Average Revenue per Transaction)...

Published 03-22-2010 10:50 AM by Jeff Dworkin

Filed under: IVR, Video Conferencing, video technology, IVVR, Diastar, Asterisk, FREESwitch, enterprise, video calling

DiaStar Release 2.0

For those of you may have missed the press release last week, Release 2. 0 of The DiaStar TM Server is now available for Download at www.projectdiastar.org . This new release brings a variety of video features from the Dialogic® product portfolio...

Published 03-17-2010 12:40 PM by Jeff Dworkin

Filed under: Video, Mobile Video, IVR, Open Source, Redundancy, SIP-SS7 gateway, IVVR, Diastar, Asterisk, Woomera, FREESwitch

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