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Open Source at IT Expo

IT Expo ( www.itexpo.com ) starts on Monday in Los Angeles. My hope is that one of the highlights of the conference will be the Open Source Telecommunications track that is taking place on Monday. As the sponsor of the track, Dialogic had a lot of input...

Published 09-29-2010 2:28 PM by Jeff Dworkin

Filed under: Open Source, FoIP, Dialogic, IVVR, Dialogic Media Gateways, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo, Veraz Networks

IVR to IVVR Conversion

We've just posted a new video to the Dialogic You Tube Channel showing how easy it is to convert an Asterisk based IVR system to an Asterisk/DiaStar based Interactive Video Response system. http://www.youtube.com/watch?v=QJQQpqZJMZI . This version...

Published 08-27-2010 1:54 PM by Jeff Dworkin

Filed under: IVR, IVVR, Diastar, Asterisk

Opening the Door to FreeSWITCH

This week I got to spend some time in Nottingham, UK with the team responsible for the DiaStar project . If this hasn't yet penetrated your consciousness, then I should say that DiaStar is an open-source project that allows an open-source switch ...

Published 08-20-2010 2:29 PM by Martyn Davies

Filed under: IVVR, Diastar, FREESwitch, video applications, media processing, conferencing

What's holding back Mobile Video Telephony

On the road this week, speaking at OSCON . Just before I headed out the door, TMC published an article called "How Big Will Video Telephony Be? And For Whom?" which was then commented on by Jim Machi on his blog . Since I'm speaking on this...

Published 07-22-2010 11:57 AM by Jeff Dworkin

Filed under: Video, IVR, Android, mobile phones, IVVR, Blackberry, Asterisk, FREESwitch, mobile video services

The Fight for my iPhone in India

It started the moment I landed and turned on my phone. The fight for registering my phone that is. Last week, I was in Delhi, India for VAS Asia . I gave a talk about utilizing 3G networks to create Video Value Added Service Applications. The companies...

Published 07-15-2010 8:28 AM by Jim Machi

Filed under: Video, IVR, IVVR, 3G networks, India 3G license auction, VAS Asia 2010, video services

The Dawn of a New Mobile Video Era

On June 7 th , Apple announced the iPhone 4 . And the title of this blog is somewhat tongue in cheek, since the resultant hyperbole generated from this is seemingly iNdelible, iNcredible, iNdubitable and iNdefatigable. This iPhone must be iNvincible!...

Published 06-09-2010 11:32 AM by Jim Machi

Filed under: Mobile Video, IVVR, IPhone, video phone

3G Video + Humidity = Singapore

A couple of weeks ago I visited Singapore for some press meetings. One good thing about Singapore is that there is a 3G network here and when we talked to the press, we were able to demonstrate some live 3G video applications that have been built on Dialogic...

Published 06-02-2010 9:44 AM by Jim Machi

Filed under: IVVR, 3G, video portals, video call, 3G video, voice sms, video applications

The Video Enabled Customer

Over the past few weeks, I have been espousing thoughts on Video in the Contact Center. I have stated that I see three compelling opportunities for the use of video on the Customer Service/Contact Center segment. Interactive Voice/Video Response Systems...

Published 04-06-2010 3:32 PM by Jeff Dworkin

Filed under: Open Source, video technology, contact center, IVVR, Diastar, Asterisk, Video enabled contact center

Video in the Contact Center

In my last blog entry, I discussed how Interactive Voice/Video Response can be used as part of a self-server solution. This raised some questions on using Video in an Agent Assisted Customer Service solution. The first thing I know is that is not about...

Published 03-29-2010 12:07 PM by Jeff Dworkin

Filed under: Video, Open Source, Video Conferencing, contact center, IVVR, Diastar, Asterisk, FREESwitch, video calling, Video enabled contact center

Interactive Voice/Video Response - the next evolution in customer self-help

Video is fast becoming the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU (Average Revenue Per Customer) or ARPT (Average Revenue per Transaction)...

Published 03-22-2010 10:50 AM by Jeff Dworkin

Filed under: IVR, Video Conferencing, video technology, IVVR, Diastar, Asterisk, FREESwitch, enterprise, video calling

DiaStar Release 2.0

For those of you may have missed the press release last week, Release 2. 0 of The DiaStar TM Server is now available for Download at www.projectdiastar.org . This new release brings a variety of video features from the Dialogic® product portfolio...

Published 03-17-2010 12:40 PM by Jeff Dworkin

Filed under: Video, Mobile Video, IVR, Open Source, Redundancy, SIP-SS7 gateway, IVVR, Diastar, Asterisk, Woomera, FREESwitch

Show Me the Money!

When I’m traveling to customers and talking to them about mobile video, most of them understand the “video to the mobile phone” opportunity but are also curious to understand what others are doing around the world. I can easily show...

Published 08-19-2009 9:47 AM by Jim Machi

Filed under: Video, IVR, contact center, IVVR, mobile phone, Blackberry, IPhone

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