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IT Expo ( www.itexpo.com ) starts on Monday in Los Angeles. My hope is that one of the highlights of the conference will be the Open Source Telecommunications track that is taking place on Monday. As the sponsor of the track, Dialogic had a lot of input into the topics and speakers that are part of this...
Posted to
Corporate Blog
by
Jeff Dworkin
on
09-29-2010
Filed under:
Filed under: Open Source, FoIP, Dialogic, IVVR, Dialogic Media Gateways, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo, Veraz Networks
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We've just posted a new video to the Dialogic You Tube Channel showing how easy it is to convert an Asterisk based IVR system to an Asterisk/DiaStar based Interactive Video Response system. http://www.youtube.com/watch?v=QJQQpqZJMZI . This version is in English, we should have a Spanish version posted...
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Just back from Cluecon in Chicago last week. Kudos to Brian, Michael and the entire team for putting together another successful event. This was my third Cluecon, and I always leave Cluecon with a lot of new ideas to work on as there are always lots of "big brains" at the event to bounce ideas...
Posted to
Corporate Blog
by
Jeff Dworkin
on
08-09-2010
Filed under:
Filed under: Open Source, Video Conferencing, Sigtran M3UA, SS7, Diastar, Innovator Contest, Asterisk, FREESwitch, videoconferencing, Innovator Challenge, Cluecon
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Prior to my current position at Dialogic, I spent some time in the Event Business, working at different times for both the original VON show and for IT Expo, developing content for those shows. So now that Dialogic is sponsoring the Open Source Telecommunications Track at IT EXPO I am once again back...
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On the road this week, speaking at OSCON . Just before I headed out the door, TMC published an article called "How Big Will Video Telephony Be? And For Whom?" which was then commented on by Jim Machi on his blog . Since I'm speaking on this topic at Cluecon in a few weeks, I figured I would...
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Just a short note with a few reminders: I'm speaking at OSCON in Portland, OR next week. The presentation I'm giving is called Open Source Telecommunications: Enabling Anyone to Build a Bad Telephony Application . It is one of the most popular talks I give. As a matter of fact, it was voted one...
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There have been a number of questions in the community this week about using Dialogic boards with Asterisk. Many years ago, there was a project underway to create a chan_dialogic that would allow nearly any Dialogic board to be used in with Asterisk. Due a variety of reasons, that project never saw the...
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Although May was quite month for blogging and tweeting, the Dialogic open source team had a busy month getting ready for the upcoming month of webinars and presentations. You can now see a You Tube version of the DiaStar/Lumenvox ASR enabled IVVR Demo here . The live version of this demo is available...
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Dialogic is not just the name of the company I work for. It is also some kind of philosophical word relating to reenacting what has come before, and what will come in the future. Whether that is common sense or deep philosophy I do not know, but it probably helps explain why I went into engineering ...
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Early last week, I let you all know about the Dialogic Innovator Challenge . The news that we were giving away a $10,000 first prize to the developer who creates the Ultimate Sports Application (based on video using Dialogic products), sort of overshadowed the announcement that we now have an integration...
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For the past few weeks, I have been hinting that "something big" was going to be announced regarding Project DiaStar, and it's finally here. Dialogic, the sponsor of project DiaStar is running their second annual innovator challenge. This time, asking for video applications Built on Dialogic...
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Over the past few weeks, I have been espousing thoughts on Video in the Contact Center. I have stated that I see three compelling opportunities for the use of video on the Customer Service/Contact Center segment. Interactive Voice/Video Response Systems The Video-Enabled Agent The Video-Enabled Customer...
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In my last blog entry, I discussed how Interactive Voice/Video Response can be used as part of a self-server solution. This raised some questions on using Video in an Agent Assisted Customer Service solution. The first thing I know is that is not about the customer and the agent looking at each other...
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Video is fast becoming the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU (Average Revenue Per Customer) or ARPT (Average Revenue per Transaction) on the carrier side, or through breakthroughs in self...
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For those of you may have missed the press release last week, Release 2. 0 of The DiaStar TM Server is now available for Download at www.projectdiastar.org . This new release brings a variety of video features from the Dialogic® product portfolio to the Open Source/Asterisk® marketplace. New...
Posted to
Corporate Blog
by
Jeff Dworkin
on
03-17-2010
Filed under:
Filed under: Video, Mobile Video, IVR, Open Source, Redundancy, SIP-SS7 gateway, IVVR, Diastar, Asterisk, Woomera, FREESwitch
