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IT Expo ( www.itexpo.com ) starts on Monday in Los Angeles. My hope is that one of the highlights of the conference will be the Open Source Telecommunications track that is taking place on Monday. As the sponsor of the track, Dialogic had a lot of input into the topics and speakers that are part of this...
Posted to
Corporate Blog
by
Jeff Dworkin
on
09-29-2010
Filed under:
Filed under: Open Source, FoIP, Dialogic, IVVR, Dialogic Media Gateways, Internet Telephony Expo, Diastar, Asterisk, FREESwitch, IT Expo, Veraz Networks
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We've just posted a new video to the Dialogic You Tube Channel showing how easy it is to convert an Asterisk based IVR system to an Asterisk/DiaStar based Interactive Video Response system. http://www.youtube.com/watch?v=QJQQpqZJMZI . This version is in English, we should have a Spanish version posted...
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This week I got to spend some time in Nottingham, UK with the team responsible for the DiaStar project . If this hasn't yet penetrated your consciousness, then I should say that DiaStar is an open-source project that allows an open-source switch (typified by the Asterisk platform) to interconnect...
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On the road this week, speaking at OSCON . Just before I headed out the door, TMC published an article called "How Big Will Video Telephony Be? And For Whom?" which was then commented on by Jim Machi on his blog . Since I'm speaking on this topic at Cluecon in a few weeks, I figured I would...
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It started the moment I landed and turned on my phone. The fight for registering my phone that is. Last week, I was in Delhi, India for VAS Asia . I gave a talk about utilizing 3G networks to create Video Value Added Service Applications. The companies in India recently committed $14.6B for the right...
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On June 7 th , Apple announced the iPhone 4 . And the title of this blog is somewhat tongue in cheek, since the resultant hyperbole generated from this is seemingly iNdelible, iNcredible, iNdubitable and iNdefatigable. This iPhone must be iNvincible! This shows the power of Apple at this point in time...
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A couple of weeks ago I visited Singapore for some press meetings. One good thing about Singapore is that there is a 3G network here and when we talked to the press, we were able to demonstrate some live 3G video applications that have been built on Dialogic video enabling platforms. One bad thing about...
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Over the past few weeks, I have been espousing thoughts on Video in the Contact Center. I have stated that I see three compelling opportunities for the use of video on the Customer Service/Contact Center segment. Interactive Voice/Video Response Systems The Video-Enabled Agent The Video-Enabled Customer...
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In my last blog entry, I discussed how Interactive Voice/Video Response can be used as part of a self-server solution. This raised some questions on using Video in an Agent Assisted Customer Service solution. The first thing I know is that is not about the customer and the agent looking at each other...
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Video is fast becoming the hottest topic in the communications sector. However, the challenge remains to develop a model to monetize video, either through real increases in ARPU (Average Revenue Per Customer) or ARPT (Average Revenue per Transaction) on the carrier side, or through breakthroughs in self...
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For those of you may have missed the press release last week, Release 2. 0 of The DiaStar TM Server is now available for Download at www.projectdiastar.org . This new release brings a variety of video features from the Dialogic® product portfolio to the Open Source/Asterisk® marketplace. New...
Posted to
Corporate Blog
by
Jeff Dworkin
on
03-17-2010
Filed under:
Filed under: Video, Mobile Video, IVR, Open Source, Redundancy, SIP-SS7 gateway, IVVR, Diastar, Asterisk, Woomera, FREESwitch
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When I’m traveling to customers and talking to them about mobile video, most of them understand the “video to the mobile phone” opportunity but are also curious to understand what others are doing around the world. I can easily show them a YouTube video on my BlackBerry. But it’s...
