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ITW , as described on its website is “the annual meeting point for the wholesale telecommunications community and offers various networking opportunities through meeting rooms, an integrated exhibit and bilateral table area, numerous breakfasts, lunches and cocktail receptions and provides a wide...
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“The contact center use case looks like a natural for WebRTC, but how will that work?” From our company’s viewpoint, implementing many of the WebRTC use cases in the modern contact center is a matter of normalizing the media and signaling streams between systems to interface with the...
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Communications convergence has taken many forms, some of which are still going on today. One key convergence from the 1980's involved the converging of open-systems based computing with telecommunications. The computer-telephony integration (CTI) industry was born, and from that, Dialogic emerged...
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Why am I writing about "boring" N11 services? Well first of all, I used one a few weeks ago that I hadn't used before (511) and it proved really useful. And it got me thinking about them and where they could go. Some of these N11 services are forms of value-added services and mobile value...
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As the computer engineer reader knows, 2 to the 6 th is a key number in the binary numeral system. It also happens to be the number of years ago (plus 1) on February 14 th that the first digital computer, the ENIAC , was born, at the University of Pennsylvania. When I went to Penn many years ago, the...
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Cloud Computing is a hot topic in the computer and the communications industry these days. At Dialogic, we’ve seen many application software vendors who want to take advantage of this trend and offer hosted telecommunications services that reside in the cloud. For example, a conferencing vendor...
Posted to
Corporate Blog
by
James Rafferty
on
02-09-2011
Filed under:
Filed under: VoIP, Gateways, IVR, SIP, Cloud Computing, Voice over IP, IMG 1010, contact centers, conferencing, voice services, Load Balancing, DNS Servers, Application Servers, DNS SRV Records
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Last week, I was asked by Voice & Data in India to contribute to an article they’re publishing in January on the “Top 10 Technologies in the last decade that have Transformed the Telecom Sector.” This was an interesting exercise for me, and really got me thinking. While 10 years...
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As the Public Switched Telephone Network (PSTN) continues its migration toward IP, this creates both opportunities and challenges. In principle, the new models for building communication services which use SIP as the session protocol are a major step forward, but what if two SIP-enabled network elements...
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Back in April, Dialogic launched an Innovator Contest. Given the convergence of the web with traditional telephony, and given the rise of 3G networks allowing more bandwidth for video, the time seemed right to see what innovation was going on out there on Dialogic platforms. I wanted to call the contest...
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In my last post , I talked about a planned speaking engagement at Internet Telephony Expo on the topic of "Is VoIP Dead? Where does it Stand?" The other panelists besides myself were Scott Navratil, VP of Sales and Marketing for Vitelity, a wholesale carrier, and Michael Khalilian of IMG -...
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Next week, I'm at Internet Telephony Expo in downtown Los Angeles. The conference starts on Tuesday, September 1 and I'm speaking on Thursday morning, September 3. Here's an overview on my panel: Is VoIP Dead? Where do we Stand? (IP-01) - Room #514 Thursday - 09/03/09, 8:30-9:15am Some pundits...
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Industry analysts tend to focus on the trunking gateway use cases when measuring activity in the Carrier VoIP marketplace. However, the imperative for operators today is to generate more revenues per subscriber and this drives the need to create additional enhanced services and then convince subscribers...
Posted to
Corporate Blog
by
James Rafferty
on
07-01-2009
Filed under:
Filed under: VoIP, Gateways, SIP, service provider, Voice over IP, IMG, SIP-I, IMG 1010, Any to Any Signaling, CAS, Sigtran M3UA, H.323, SS7, ISDN, Enhanced Services
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One of the interesting things I've observed in the last year is how my hobby activities of social networking and blogging are in the process of crossing over into the mainstream of business activities. In turn, we are starting to see the early stages of mashups between Telecom and what Tim O'Reilly...
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I just refreshed some market research data from Frost and Sullivan on the outlook for SIP trunks in the coming years. The data is for North America only, but it confirms the opportunity for edge devices that enable the service will be quite significant. F&S predicts that over 14 million SIP trunk...
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One of my areas of focus this year has been on the SIP trunking and the related business opportunity for convergence resellers. As a former business telephone system and services salesman ('84 -'93) I really like the relative simplicity of selling the SIP trunking concept because it mirrors some...
