I really don't like to write too much stuff down for public consumption. I really prefer energetic face-to-face discussion at tradeshows and the like, since I have always felt that it is easier to beat a Slander Charge than a Libel Charge. Nevertheless, after years of resisting, I have finally become a contributor to the blog-o-sphere.
That being said, I guess a quick introduction is in order. I've been part of the Voice Processing Market since 1989 when I was handed my first Dialogic Board in order to implement an IVR system for Mitsui OSK Lines. This DOS-based, four-line IVR system employed all the latest technology of the day, including using a 3270 Cluster Controller over a SYNC private line to connect to a 3090 in Tokyo. Over this connection we were running multiple 3274 terminal emulations so that we could "screen scrape" for the required data. Actually, I didn't recall all this detail. I had to email my old business partner, Alex Vishnev, who actually remembered how that thing worked. When I think back on this, it is kind of amazing how things have progressed since that first project. Back then, it took a team of five engineers, months of work and over $100K to get this system into operation. Today, the expectation is that any college kid with an old laptop and a rubberband could make this happen in about 20 minutes. But I digress...
From that project and the fax server that we also built, Alex and I went on to found Interface Alternative in 1992, where we built all kinds of IVR, International Callback and Prepaid Calling Card systems. These included branded solutions for ESPN, Soap Opera Digest, The Carnie Wilson Show and all of the Star Trek Entertainment and Calling cards. We were eventually invested upon by a Wall Street Incubation firm and renamed iFace.com. iFace did a lot of interesting work in the early VoIP space, but eventually went away when the tech bubble burst in late 2000. (Maybe we should start a peer support group for our colleagues in the financial market.)
So now after a long and storied career working in a variety of capacities for a variety of companies both in and out of the voice space, I have ended up back where I started, this time marketing Dialogic products instead of purchasing them.
While my role here at Dialogic specifically involves marketing tasks for Fax and Fax Over IP Products, Open Source and Contact Center, I'll be writing about any industry issues that tickle my fancy or get under my skin. Fair warning, those who know me will tell you expect a lot more of the latter than the former.