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Dialogic
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  • Blog Post: The Contact Center’s Seemingly Oxymoronic Play: How to Decrease Costs Yet Improve Customer Service

    I was recently asked to talk to some of our many contact center customers about the new contact center trends. It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs. This is not an easy thing to...
  • Blog Post: Bubley Talks Sentiment Analysis and WebRTC

    In the traditional telephony world we forget how often machines are part of our regular communication. Dialing into a conference bridge? Odds are you need to enter a few digits to enter you into the right conference and there is a machine analyzing the tones on the line to see what you pressed to initiate...
  • Blog Post: Can What You Wear Affect A Mobile Network?

    Image source: Sony Will your next wristwatch feature 4G coverage? Will your running shoes update your Facebook page? They very well could. Wearable devices spanning athletics to health care will likely make up a big component of the 50 billion connected devices predicted to exist by the end of...
  • Blog Post: Mobile Price Wars and Apps – Yes, Apps!

    There’s been a lot of talk recently in the United States about mobile price wars, such as Quartz’s and Reuters’ reports on T-Mobile’s aggressive move to win over customers from AT&T and Verizon. If the combined voice/data average revenue price per user (ARPU) is dropping everywhere...
  • Blog Post: 2012 Predictions! Oh No!

    It's the time of year to make some predictions. 2012 will be year of interactivity. What does that mean? The increased penetration of smartphones worldwide, with worldwide 3G network buildout, will enable more mobile interactivity via social networking tools like Facebook and Skype instant...
  • Blog Post: Egypt's 3G Surprise

    I arrived here for a customer event and there was no car traffic. I was surprised since I had heard how horrible it was. It turns out the country was virtually shut down when I arrived, since there was a World Cup qualifying match with Algeria going on. I have since understood well the traffic issues...
  • Blog Post: You’re My Blue Sky, You’re My Sunny Day

    Nope, this blog has nothing to do with blue skies, though I have to say that when I was in Seoul, the weather was gorgeous. The title has to do with the actual writing of this blog. In order to have the Korea memories fresh in my mind, I wrote the blogs on my way back home, while I had a connection in...
  • Blog Post: What Are You Watching?

    As you may know, the BBC’s IPTV “watch again” service is called the iPlayer, and today a new version of the software went live, now incorporating social networking. It’s now possible for users to create their own public profile, and link to other “friends” that have...