• Why You Need WebRTC Server-side Media Processing - Part 1

    WebRTC—designed to deliver voice and video communications via built-in browser support—has emerged as an ideal way for business users to communicate in realtime with colleagues, partners and customers. In fact, 43 percent of enterprises either...
  • From 0 to SIP: Driving Revenue Faster with Converged SIP Services

    If you’re a communications service provider (CSP), you’re not talking about whether to move to SIP (Session Initiation Protocol) communications, but when and what services to move. As an industry, we’ve already passed the tipping point...
  • Media Servers by the Numbers (Part 2)

    This blog is a continuation of my previous blog on the media server infographic showing the role of media servers in mobile 4G networks, mobile and web applications, and emprise unified communications applications. All sources cited in this blog are noted...
  • Are Carriers Too Obsessed with Five 9’s

    The NFV World Congress in San Jose was all about disrupting the current state of telecommunications. So I actually wasn’t too surprised when I heard in my opinion a very controversial comment that went contrary to one of the core architectural principles...
  • Media Servers by the Numbers (Part 1)

    Much has been written about media servers and their benefits. In this two-part blog, I’d like to talk about this cool infographic we developed to discuss the roles of media servers for both operator and enterprise applications. All sources cited...
  • Read what you missed at WebRTC Conference and Expo

    I thought I’d share a few observations from the WebRTC Conference and Expo in Miami last week. I attended many sessions, participated in one as a panelist, and represented Dialogic at our booth. Observation #1: WebRTC is maturing into a generally...
  • Achieving International LTE Roaming

    At the recent LTE MENA conference I had the pleasure of being on a panel where we discussed the challenges and opportunities with achieving international LTE and Voice over LTE (VoLTE) roaming. During the course of the panel, the role IPX providers play...
  • Just What the Doctor Ordered

    House calls may have gone the way of the country doctor, but physicians continue to be pioneers in the field of mobile technology. Physicians, for example, were one of the first groups to test out mobile pagers in the 1950s—the precursor to the...
  • Advancing Texting for the Contact Center

    Last week, we explored texting within the contact center realm. As texting becomes more prevalent in the contact center, there will be a lot of interesting use cases for expanding text as a customer service avenue. These use cases will be similar to many...
  • For Multiple Numbers, It Pays to Keep It SIMple

    In order to achieve mobility, subscribers have often been forced into a model of multiplicity: a smartphone for personal use, another for business, a fixed line at home and, increasingly, a tablet with an assigned phone number as well. There have been...
  • Texting and the Contact Center

    I’ve periodically written about the changing contact center, from speech analytics to WebRTC multiple times . Another interesting trend emerging is the use of text for the contact center. It’s kind of old school, but text is an efficient and...
  • Can You Survive on 200 MB Per Month?

    At the recent MVNO World Congress in Nice, France, Cristina Cocco and I attended a breakout session led by Christian Borrman (@chrisborrman), Director at Virtuser where the topic of business bundles came up. One bundle that was suggested was limited to...
  • What's Next for IPX

    IPX operators, the IP reboot of the GRX, have been providing an array of services in addition to the connectivity for mobile data roaming for GSM operators from which their earlier name was derived. International voice switching and termination has been...
  • 5 Ways to Woo Enterprises with Hosted Services

    For years, communications service providers (CSPs) have made attractive overtures to enterprises around hosted services, only to be rebuffed at the door with the answer: “No thanks, we do that in house.” These days, however, enterprises are...
  • IPX (Voice, Video and Diameter) Gaining Momentum

    An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not...
  • Can MVNOs Be Successful Without 4G?

    Last week at the MVNO World Congress I was on a panel that talked about MVNOs and 4G services, but we never really got to the important concept of whether or not an MVNO can be successful without offering 4G! Asking an operator a question like that, I...
  • NFV vs SDN

    I have written in the past about NFV and SDN being complementary . Now that some time has gone on, I wanted to expand on that. It is definitely still true, but being at Mobile World Congress crystallized my thinking on this subject. First NFV is about...
  • Country Music and Wi-Fi Offload

    This past Sunday night, I went to the Academy of Country Music’s (ACM) 50 th awards at AT&T Stadium outside of Dallas, Texas. If nothing else, this certainly represented the most cowboy boots in one place I’ve ever seen. So why am I...
  • MVNOs vs MNOs, are the MVNOs taking over? Certainly the French Riviera.. for now!

    So long Barcelona, this week the mobile industry will travel to Nice on the French Riviera for the MVNO World Congress, #MVNOIS, where a much thriving community of operators and enablers, aka the MVNXs, are gathering. Europe is the pioneer of the MVNO...
  • IoT vs. M2M

    At Mobile World Congress, the Internet of Things (IoT) and those promoting that sort of thing came out of the woodwork. In fact, these types of companies are likely causing Mobile World Congress to change from a show dedicated to the mobile telecom industry...
  • What is GitHub?

    What is GitHub? If you love writing code, you may want to get to know GitHub if you haven’t already. GitHub was formally launched in 2008 and has drawn in more than 9 million users and over 21.1 million repositories . GitHub has been described...
  • The NFV End Game Part 2

    If it’s true that NFV will end the “end-to-end solutions coming from a single vendor” and usher in the “best of breed” approach, then it means significant changes for this industry. Some large players that have end-to-end...
  • What is a TADHack?

    If you have been following our social messaging, you probably noticed that we are going to be participating in TADHack-mini London , which will be focusing on WebRTC . You may have wondered or are wondering, “What is this?” So, I am going...
  • The NFV End Game and Ushering in a New Wave of Players

    The clock is ticking and it’s about to strike midnight. NFV will usher in an era of change for the telecom industry yet again. The players will change, just like they changed with the ushering in of VoIP. Nortel is no more, Alcatel and Lucent merged...
  • What is MSRP?

    Figure1. Illustration of MSRP and PowerMedia XMS for video voicemail application. What is MSRP? What are the advantages? Message Session Relay Protocol (MSRP) is a protocol for text or multimedia instant messaging (SMS), which exchanges a series...