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Line disconnects before answering machines connect, short ring time

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Dialogic PowerMedia HMP GlobalCall and R4 API

Line disconnects before answering machines connect, short ring time

  • Hello  we are using a 4 line PCIU card and are experiencing an issue with the system hanging up before the answering machine connects.  We have been able to program around the issue in a config file but it would be preferable to make an adjustment on the Dialogic side if there is a setting to adjust.

    Typical ring time is 4-5 rings approximate 18 sec before no answer.

    We are running the same software at multiple locations without this issue, so this is a bit perplexing.

    Thank you in advance

  •  

    Sound like you might need to adjust the rings parameter in the dx-cap structure:
    unsigned short ca_nbrdna; /* # of rings before no answer. */

    As mentioned in the voice library reference:

    http://www.dialogic.com/~/media/manuals/docs/voice_api_v2.pdf

    Jeff