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Error activating license. HMP3.0 SU248.

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Dialogic PowerMedia HMP GlobalCall and R4 API

Error activating license. HMP3.0 SU248.

  • I got interesting issue- cannot activate production license! I get pop-up message "Error activating license."

    Here are errors in Event Viewer Sys log:

    LicenseMangerAPI:  - [CLicense::Checkout()]     Exception: FlexLM function 'lc_checkout()' returned error: (-9) Invalid host.
     The hostid of this system does not match the hostid
     specified in the license file.
    Feature:       Voice
    Hostid:        00215e564354
    License path:  D:\SourceCD\Licenses\090810CIC1_50r50v0e0c0s0f0i0m_host_pur.lic;
    FLEXnet Licensing error:-9,57
    For further information, refer to the FLEXnet Licensing documentation,
    available at "www.acresso.com".

    LicenseMangerAPI:  - [CLicense::Checkout()] } Leave (Exception

    LicenseMangerAPI:  - [CLicense::ActivateFull()], Exception:    Error checking out feature 'Voice': FlexLM function 'lc_checkout()' returned error: (-9) Invalid host.
     The hostid of this system does not match the hostid
     specified in the license file.
    Feature:       Voice
    Hostid:        00215e564354
    License path:  D:\SourceCD\Licenses\090810CIC1_50r50v0e0c0s0f0i0m_host_pur.lic;
    FLEXnet Licensing error:-9,57
    For further information, refer to the FLEXnet Licensing documentation,
    available at "www.acresso.com"., delete pFeature

    LicenseMangerAPI:  - [CLicense::Activate()] Activate->Activate throwing exception

     

    Here is part of Dialogic log file:

    08/10/2009 14:50:11.377   2860           0                                      [Control message from process 2888]:Client detached
    08/10/2009 14:50:12.299   2860           0                                      [Control message from process 9964]:Client attached
    08/10/2009 14:50:13.643   6308        6376 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::Checkout()]     Exception: FlexLM function 'lc_checkout()' returned error: (-9) Invalid host.
                                                                                    The hostid of this system does not match the hostid
                                                                                    specified in the license file.
                                                                                   Feature:       Voice
                                                                                   Hostid:        00215e564354
                                                                                   License path:  D:\SourceCD\Licenses\090810CIC1_50r50v0e0c0s0f0i0m_host_pur.lic;
                                                                                   FLEXnet Licensing error:-9,57
                                                                                   For further information, refer to the FLEXnet Licensing documentation,
    08/10/2009 14:50:13.643   6308        6376 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::Checkout()] } Leave (Exception
    08/10/2009 14:50:13.643   6308        6376 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::ActivateFull()], Exception:    Error checking out feature 'Voice': FlexLM function 'lc_checkout()' returned error: (-9) Invalid host.
                                                                                    The hostid of this system does not match the hostid
                                                                                    specified in the license file.
                                                                                   Feature:       Voice
                                                                                   Hostid:        00215e564354
                                                                                   License path:  D:\SourceCD\Licenses\090810CIC1_50r50v0e0c0s0f0i0m_host_pur.lic;
                                                                                   FLEXnet Licensing error:-9,57
                                                                                   For further information, refer to the FLEXnet Licensing documentation,
    08/10/2009 14:50:13.643   6308        6376 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::Activate()] Activate->Activate throwing exception
    08/10/2009 14:52:37.738   2860           0                                      [Control message from process 9964]:Client detached
    08/10/2009 14:52:38.753   2860           0                                      [Control message from process 2376]:Client attached

     

    I did check MAC address many times in license file.

    I checked settings and license file following this KB: http://www.dialogic.com/support/helpweb/hmp/tn921.aspx

  • Hi Alex,

    is there a Dialogic DNI board installed in this system? Or is this pure HMP software?

    Have you tried activating the 1 ch license that comes with HMP?

    Has this worked before on this machine or is this a new install?

  • Pure HMP.

    Included 1 ch license activates fine as well as 4-port HMP 45 day Trial license.

    Brand-new install.

  • Christian,

    The server is IBM server and has teamed Broadcom BCM5708CNetXtreme II NIC's.

    I found that there were cases where HMP did not work with teamed NIC's.

    Please let me know your opinion.

    Thank you,

    Alex

  • Hello Team,

    Could you let me know how to fix this issue. This is an IPMS Dialogic installed in Centos 5.

    03/08/2019 02:45:54.735  12075  3086169808 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::Checkout()]     Exception: FlexLM function 'lc_checkout()' returned error: (-9) Invalid host.

                                                                                   The hostid of this system does not match the hostid

                                                                                   specified in the license file.

                                                                                  Feature:       IP_Call_Control

                                                                                  Hostid:        00123f2a59b0

                                                                                  License path:  /usr/dialogic/data/480r720v0e0c240s0f480i0m0a0u480n0g0b0w0t0x_host_pur_00123F2A59B0.lic:

                                                                                  FLEXnet Licensing error:-9,57

                                                                                  For further information, refer to the FLEXnet Licensing documentation,

    03/08/2019 02:45:54.735  12075  3086169808 OAMSYSLOG               Error        LicenseMangerAPI:  - [CLicense::Checkout()] } Leave (Exception

    03/08/2019 02:45:54.735  12075  3086169808 gc_h3r                  ERR1         sm.cpp:2809           !     0 ! << SharonMgr::performLicenceAndParameterValidation :pLicMan->Checkout(...) THREW AN EXCEPTION [68]

    03/08/2019 02:45:54.735  12075  3086169808 gc_h3r                  ERR1         sm.cpp:2091           !     0 ! IPCCLIB Licence Validation Failed [68].

    03/08/2019 02:45:55.238  12075  3086169808 gc_h3r                  ERR1         sm_main.cpp:356       !     0 ! >> h3r_Start : caught exception 68 while creating Sharon Manager

    03/08/2019 02:45:55.238  12075  3086169808 gc                      ERR1         gcprod                          ----- _gp_StartAllCCLibs() - Library libgch3r.so start procedure returned error: 351

    03/08/2019 02:45:55.238  12075  3086169808 gc                      ERR1         gclib                           ::::> gc_Start() - _gp_StartAllCCLibs() failed:-1