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Concept Overview: Unified Communications
Unified Communications (UC) has arrived as the next big concept in the
evolution of enterprise communications. At its simplest incarnation, the concept
of Unified Communications seeks to breakdown the silos and redundant elements
that can hinder productivity and increase user frustration across the varied
tools used for communications and collaboration in the enterprise.
Considering the many communication tools currently in use, bringing them all
together is no simple task, and may require significant infrastructure overhaul.
Yet there are many incremental UC solutions that address specific issues to
increase the productivity of a core group, reduce communication and
collaboration costs, or eliminate organizational pain points. An incremental
solution strategy can deliver high value without the expense and disruption of a
Unified Communications Solution Providers
Unified Communications solution providers have emerged from many segments of
the enterprise communication market, and they are leveraging their core
technologies, channels and customer bases to enter this market space. Each
brings valuable communication tools to leverage as they broaden their offerings
and enter this market. The enterprise communications market is vast and global,
with diversified needs across industries and organizational types, there is room
for many players and a range of new solutions.