Dialogic® Diva® softIP - SIP Environment

Diva for WIN

Diva softIP is a "virtual Media Board". Applications that work with Diva Media Boards (E1/T1, ISDN, Analog) will usually work on softIP (IP, SIP/RTP) without or with little change. softIP can be the ideal product when moving TDM applications into an IP environment.

Dialogic® Diva® softIP for SIP allows any software application that is based on standard CAPI, COM port, TTY or the Dialogic® Diva® API (Diva SDK) programming interfaces to work with IP phones and soft phones in an IP telephony environment. Development effort and time-to-market are greatly reduced so developers can focus entirely on enhancing their applications without having to make SIP protocol implementations of their own. Since Diva softIP for SIP supports key supplementary telephony services such as call hold, call transfer, and multi-party conference, as well as real-time Fax over IP according to the T.38 standard, even the most sophisticated unified messaging and call center applications can work transparently with legacy telephony as well as new IP telephony.

Dialogic® Diva® softIP for SIP allows for a variety of configuration scenarios. As a stand-alone installation, it provides connectivity to the IP network via any standard Ethernet adapter and allows for host-based media processing. While in most cases the introduction of IP-Telephony will happen in a phased approach, softIP for SIP can also be installed in combination with any other type of Dialogic Diva telephony boards (Analog, ISDN BRI and PRI ,or E1/T1/J1). Such hybrid configurations facilitate IP migration as application platforms can concurrently be connected to legacy systems via PBX as well as to the IP systems via IP PBX or Call Manager systems. The combination of Diva softIP for SIP and Dialogic Diva TDM boards also provides the foundation for customizable PSTN/IP gateway applications in case that the Dialogic Diva SIPcontrol™ Gateway software should not provide all required functionality.


Features and Benefits
Consistent programming interface Supporting CAPI, COM port, TTY and the three Diva APIs (Diva SDK)
Open and standards-based Offering VoIP call control with SIP (RFC 3261)
Supplementary Telephony Services Call Hold/Retrieve, Call Transfer, and Message Waiting Indicator
T.38 High-speed Fax over IP With up to 33.6 kbps, based on latest T.38 industry standard
Modularity and Flexibility Options for host-based and DSP-based media processing*
Superior scalability 2 to 240 concurrent channels in TDM/IP hybrid configurations and 1 to 120 channels in pure IP configurations
Proven compatibility With leading IP phones, gateways, and soft-PBX platforms

(*) DSP based media processing requires the installation of one or several Dialogic Diva media boards equipped with DSPs. In that configuration Diva softIP allows using the on-board DSPs for processing of modem and fax. This feature is often referred to as "clear channel" support. It allows to continue support of modem (V.34, V.90) and fax (V.17, V.34) protocols after switching to VoIP/FoIP.

Dialogic® Diva® System Release 9.5LIN - Technical Specification
Supported Dialogic® Diva® Media Boards

Dialogic Diva BRI adapters:
Diva BRI-CTI PCI and Diva BRI-2FX PCI

Diva UM-BRI-2 PCI and PCIe
Diva UM-4BRI-8 PCI and PCIe

Diva BRI-2 PCI and PCIe
Diva 4BRI-8 PCI and PCIe

Dialogic Diva Analog adapters
Diva UM-Analog-2 PCI and PCIe
Diva UM-Analog-4 PCI and PCIe
Diva UM-Analog-8 PCI and PCIe

Diva Analog-2 PCI and PCIe
Diva Analog-4 PCI and PCIe
Diva Analog-8 PCI and PCIe

Dialogic Diva PRI/E1/T1 adapters (Version 3.0):
Diva PRI/E1/T1-CTI PCI and PCIe
Diva PRI/E1/T1-8  PCI
Diva V-PRI/T1-24 PCI and PCIe
Diva V-PRI/E1-30 PCI and PCIe
Diva UM-PRI/T1-24 PCI and PCIe
Diva UM-PRI/E1-30 PCI and PCIe
Diva PRI/T1-24 PCI and PCIe
Diva PRI/E1-30 PCI and PCIe

Dialogic Diva V-xPRI Series adapters:
Diva V-1PRI/E1/T1-30 PCIe (Half Size)
Diva V-2PRI/E1/T1-60 PCIe (Half Size)
Diva V-4PRI/E1/T1-120 PCIe (Half Size)
Diva V-4PRI/E1/T1-120 PCIe FS (Full Size)
Diva V-8PRI/E1/T1-240 PCIe FS (Full Size)
Diva V-2PRI/T1-48 PCI (Full Size)
Diva V-2PRI/E1-60 PCI (Full Size)
Diva V-4PRI/T1-96 PCI (Full Size)
Diva V-4PRI/E1-120 PCI (Full Size)

Dialogic Blue Telephony Boards:
Dialogic Blue OneSpan-24/30-S-LP PCIe (Low Profile)

Application Interfaces
  • CAPI 2.0: For a wide range of CAPI-based ISDN applications
  • TTY (modem emulation): For applications that communicate via the AT-command set
  • Management Interface: For access to call state/ status/ statistics and line or interface events
Supported connection types
  • Transparent: Enables voice connections
  • Analog Connections: enables the support traditional modems as remote access clients1,2   
  • Fax connections: Class 12 , Class 22 and CAPI
  • HDLC: for fast PPP over ISDN
  • X.75: HDLC with layer 2 error correction
  • V.110: enables the support GSM mobile phone connections12
  • V.120: Enables connections to certain terminal adapters
  • PIAFS: Enables mobile data connection with 32 and 64 kbps2,3 
  • X.25 / X.31: Enables packet-oriented connections via B-channel and D-channel
Supported switch types (D-channel protocol)
  • ETSI-DSS1 (Euro ISDN)
  • NET 3 (Belgium)
  • VN3 (France)
  • VN4/6 (France)
  • 1TR6 (Germany)
  • INS-64 (Japan) 
  • INS-1500 (Japan)4
  • 4ESS (North America - AT&T)4
  • 5ESS Custom (North America - AT&T)
  • National ISDN (NI1 - North America)
  • T1 - Robbed Bit Signaling4
  • Channelized E14
  • E1/R2 (China 1)4
  • E1/R2 (India)4
  • E1/R2 (Korea)4
  • Pulse detection for R2 protocols4
  • Q-Sig support for most PBX
General Features
  • Support for ISDN basic-rate interface (BRI), ISDN primary-rate interface (PRI) and T1
  • Support for ISDN lines with a transfer rate of 64 kbps or 56 kbps (e.g. USA)
  • Support for channelized T1 (Robbed Bit Signaling) lines with a transfer rate of 56 kbps
  • Support for Channelized E1
  • Support for fractional lines
  • Support for NT (Network Termination) mode for all Version 2.0 boards and all PRI boards1, incl. TEI assignment/ point to multipoint
  • Automatic detection of Dilaogic Diva media boards
  • Automatic protocol detection for incoming calls
  • Automatic synchronous/asynchronous conversion
  • Number configuration (including Direct Dial In) for all drivers
  • B-channel and D-channel data trace (TR/RX) capability through management interface
  • Includes Dialogic Diva Configuration Manager for easy configuration
  • Dialogic Diva Web Configurator for Remote configuration and management
Modem Emulation
  • TTY driver: with support for V.120, V.1101, 2, X.25, X.75 data modem, analog modem1 and fax class 12 / class 22  and PIAFS 
  • Generic Server modem
  • V.42bis data compression
  • V.42 error correction2
  • Analog modem support12
    • V.18 standard for text telephone systems  
    • Bell 103 (300 bps) modem emulation
    • Bell 212 (1200 bps) modem emulation 
    • V.21 (300 bps) modem emulation
  •  
    • V.23C (1200/75 bps) modem emulation
    • V.22 (1200 bps) modem emulation
    • V.22bis (2400 bps) modem emulation
    • V.32 (9600 bps) modem emulation
    • V.32bis (14.4 kpbs) modem emulation
    • V.34 (33.6 kbps) modem emulation
    • V.90 (56 kbps) modem emulation5
Fax and Voice features
  • Fax Group 32 and 4 support
  • Fax modem emulation2 V.34 (33.6 kbps), V.17 (14.4kbps), V.29, V.29ter
  • Fax class 1 and 2 support2
  • Error correction mode (ECM)2
  • Fax compression (MH, MR 2Dcoding, MMR T.6 coding)2
  • Fax tone detection2
  • Reversal of fax direction2
  • Fax polling2
  • Fax on demand2
  • Standard, fine, super-fine and ultra-fine resolution2 
  • Color Fax on CAPI (JPEG)2 
  • Fax paper formats: ISO A4, ISO B4, and ISO A326
  • DTMF transmission and detection
  • Generic Tone Detection and Generation1, 2
  • Cross board switching and conferencing via line interconnect1, 36
  • Automatic Gain Control (AGC)1, 2
  • Echo cancellation1, 26
  • Real time protocol1, 26
  • Comfort noise generation (CNG)1, 26
  • Voice activity detection (VAD)1, 26
  • Dynamic anti-jitter buffer1, 26
  • Voice compression (GSM, G.726)1, 26
  • DTMF Clamping and Filtering
  • DTMF Collection (Post Dial Digits)
  • Pitch Control
Leased Line support
  • Support for Leasaed lines (LAN-to-LAN connections)
  • Structured and unstructured
  • 64/ 128 kbps transfer rate on BRI lines
  • 1.5 Mbps transfer rate on T1 lines
  • 2.0 Mbps tranfer rate on E1/ PRI lines
Supplementary Features via CAPI

6 

  • Number identification services (CLIP, CLIR, COLP, COLR, KEY, MSN, DDI, SUB)
  • Call offering services (TP, CFU, CFB, CFNR)7
  • Call completion services (CW, HOLD, ECT)7
Q-Sig Features
  • Basic Call
  • Number identification services (CLIP, CLIR, COLP, COLR, KEY, MSN, DDI, SUB)
  • ECT (Explicit call transfer)
  • HOLD
  • Redirected Number
  • Connected Name
  • Advice of charge (AoC)
Channelized T1 (Robbed Bit Signaling) Features
  • Trunk types: loop, ground and wink start
  • Tone Dialing (DTMF & MF)
  • Pulse Dialing
  • Ringer- and busy tone generation/ detection
  • Up to 56 kpbs transfer rate
PIAFS versions

23  

  • PIAFS 1.0 - 32k Fixed Speed
  • PIAFS 2.0 - 64k Fixed Speed
  • PIAFS 2.1 - Best Effort (variable speed)
M-Adapter
Miscellaneous
Codecs and Transcoding

Manuals

Application Notes

Case Study

  • SUPERCEED offers an innovative cloud-based solution that allowed Golden Thrive to avoid the costly purchase of premise-based contact center equipment. A Dialogic® IMG 1010 Integrated Media Gateway provides crucial SS7 integration that enables seamless connectivity between the telco’s mobile network and SUPERCEED’s virtual contact center platform via Golden Thrive. Dialogic® Diva® SoftIP for SIP Software supplies a robust media engine for SUPERCEED’s platform. Diva softIP for SIP acts as a “virtual” media board, providing telephony functionality in an IP software-only solution.

Data Sheet

  • Dialogic® Diva® softIP-SIP is a virtual Diva media boads to be used in VoIP/FoIP environments. It is an optional software module. It can be used stand-alone or together with other Dialogic® Diva® media boards. Diva® softIP-SIP, as all the Diva® media boards, support the Dialogic® Diva® SDK (Diva® API).

Technology Brief

  • The Dialogic® Diva® Software Development Kit (Diva SDK) offers a powerful set of Application Programming Interfaces (APIs) that can be used for implementing telephony applications, that is, applications that accept and process phone calls.

White Paper

  • Advanced speech-enabled applications and systems are changing the way in which we interact with all types of businesses. Moving beyond a few showcase situations, speech technologies are being used in many new and exciting applications, such as voice portals, call center self-service, directory assistance, and voice-activated dialing. With speech applications customers can obtain information or direct transactions using the most intutitive interface - speech. When used in conjunction with IVR and self service applications speech recognition technology greatly reduces the cost of staffing a call center operation, while reducing call durations and call handling time and increasing call completion rates.
  • Interactive Voice Response (IVR) is probably one of the most widely used technologies today. IVR is one of the most useful and cost-effective technologies around, with applications encompassing movie schedules, bank tranfers, reserving plane tickets, and refilling prescriptions.

Use the Purchase page linked below to find partners to purchase Dialogic products. The order codes below are for your reference when making a purchase.

Purchase

ProductOrder CodeDescription
Diva softIP-SIP SW License Telephony per channel M01-040 SIP host media software license for voice only
Diva softIP-SIP SW License Fax T.38 per channel M02-040 SIP host media software license for voice + fax
Diva AKI USB dongle 300-379 Allows use of Diva softIP licenses on different server hardware