Dialogic® DMV160LP Combined Media Board

Application Notes

• Introduction to Dialogic® Continuous Speech Processing
  Dialogic® Continuous Speech Processing (CSP) is a feature available with select Dialogic® boards supporting high-performance, speech-enabled applications. CSP is also available with Dialogic® Host Media Processing (HMP) Software, enabling customers with board-based speech solutions to easily add VoIP to their product portfolio.
• Call Progress Analysis: Global Call API Usage and Protocol Configuration
  This application note describes Global Call and associated API usage and protocol configurations recommended for obtaining CPA results with Dialogic® products. A sample test application (sr6callp) is included for exercising CPA scenarios on HMP 2.0, Dialogic interface boards for HMP, and Dialogic boards with DM3 and Springware architectures.
• Migrating an Application from Media Boards with Dialogic® Springware Architecture to Media Products with Dialogic® DM3 Architecture
  This document provides architectural guidelines for migrating an existing application written for media boards with Dialogic® Springware Architecture to media products with Dialogic® DM3 architecture.
• Using Dialogic® APIs in .NET Applications
  This application note discusses a way of using Dialogic® APIs in .NET applications that are written in managed high-level .NET programming languages, such as Visual Basic.NET or Visual C#.
• T1 Technology Overview
  This application note covers a broad range of topics on T1 telephony interfaces, including configuring Dialogic® boards for T1 and troubleshooting.
• Implementing a Media Resource Control Protocol (MRCP) Client Application with Dialogic® Telecommunications Products
  This application note provides detailed information about the classes and commands that make up the MRCP V2 client library. Dialogic developed this library to provide a starting point for integrating MRCP-based applications with Dialogic® products to create next-generation speech solutions.
• Guide to Dialogic® System Software, Operating Systems, and Dialogic® Products
  This guide is designed to provide updated information in table format about currently available system releases and the operating systems they support. This information can help you choose the telecom board you need for a particular operating system configuration.

Case Study

• CallStreamIVR Serves 500,000+ Customers Each Day at Major Thai Mobile Operator
  Sun Systems used PowerMedia HMP Software Release 4.1 for Linux when creating a new IVR system for a major mobile operator in Thailand. Sun Systems has been using Dialogic products to enable its solutions for more than 17 years.

Data Sheet

• Dialogic® DM/V160-LP Media Board
  The Dialogic® DM/V160-LP Media Board is a full-size 16-port, universal PCI-based voice processing and analog interface board for high-density analog voice processing solutions. Well-suited for advanced communications applications requiring multimedia resources including web-enabled contact centers, unified messaging, and speech-enabled Interactive Media Response (IMR) systems, this high-performance, scalable board offers a rich set of advanced features and support for Digital Signal Processor (DSP) technology and signal processing algorithms ¾ ensuring a competitive edge for a variety of solutions.

White Paper

• Contact Center Outsourcing: Lessons from the Enterprise
  Enterprises strive for service excellence to win new accounts and to serve existing customers, establishing long-term purchasing loyalty. The contact center, as the focal point of communications, is a strategic asset in achieving this goal. Customers have ever-rising expectations of service quality, and enterprises need to invest heavily in systems and staff to meet their demands. An alternative for these enterprises is outsourcing, in which some or all of the contact center operation is managed by one or more third-party organizations.