Cloud Communications are advancing at a rapid rate. Not only are traditional on-premise enterprise solutions being delivered through cloud-based deployments by service providers, but new services from mobile operators are generally launched in the cloud. This continuing migration towards the mobile cloud supports better access to services from all devices, fixed or mobile. Servicing the worldwide growth in mobile communications that is moving to fast, efficient, cloud-based services will be a requirement for service providers to ensure their subscribers get the experience they expect.
Using Cloud, service providers can increase the range of services they offer while maximizing the use of the data center infrastructure they have, while the enterprises benefiting and using services in the cloud can reduce equipment and maintenance costs and move from a CAPEX model to an OPEX model.
Cloud communications services can range from Voice over IP (VoIP) to PBX and Unified Communications that satisfy voice, fax, video, and data requirements. Examples of cloud-based communications services can also include:
- Audio and Video Conferencing
- Contact Center
- Interactive Voice Response (IVR)
- Outbound Notification
Dialogic enables cost-effective cloud-based services as an alternative to premise-based services with its leading media processing and gateway products. Dialogic® technology is field-proven for reliability and easy scalability and supports advanced features such as video and HD voice.