Dialogic® Pro™ Services for Board-Based Products

About Dialogic Pro Service Contracts

Dialogic provides flexible service contracts to meet a wide variety of customer requirements.

Development

If you are a new or existing customer developing applications with Dialogic® board-based products, the Developer Service Plan can provide you with assistance for development-related questions while helping you formulate your design and make changes and upgrades.

Deployment

When you are ready to deploy or want to provide services for fielded products, a Silver Per Unit Plan or a Value Per Unit Plan can provide coverage for deployed products that includes software maintenance and remote technical support. The Silver Per Unit Plan also includes Hardware Advance Replacement Service.

Broad Coverage

If you prefer to cover development needs and deployed products under a single agreement with the option of adding individual Dialogic Pro Advantage Services to customize the package, consider the Developer Advantage Service Agreement.

Click on the service options below for more detail.

Developer Service Agreement

Support for application development
Software maintenance
Eight business hour response via remote technical support from Dialogic
One authorized caller
Up to 8 cases per year

Value Per Unit Plan

Support for deployed products on a per unit basis
Software maintenance
Eight business hour response via remote technical support from Dialogic

Silver Per Unit Plan

Support for deployed products on a per unit basis
Software Maintenance
Hardware Advance Replacement
Four business hour response via remote technical support from Dialogic

Developer Advantage Service Agreement

Support for application development and deployed products
Software maintenance
Four business hour response via remote technical support from Dialogic
Four authorized callers
Flexible service agreement that allows access to a range of Dialogic Pro Advantage Services; requires signed contract

 

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