Dialogic® Pro™ Services for PowerMedia XMS Software - Enterprise

About Dialogic Pro Service Contracts

Dialogic provides flexible service contracts to meet a wide variety of customer requirements. For PowerMedia XMS Software, you can choose from several options.

Development 

If you are a new or existing customer developing applications with PowerMedia XMS Software, the Dialogic Service Agreement can provide assistance with development-related questions while helping you formulate your design and make changes and upgrades.

Coverage for Deployed Product

When you are ready to deploy or want to provide services for fielded products, the Service Agreements below also provide coverage for deployed licenses that includes software maintenance, remote technical support and web technical support

Click on the service options below for more detail.

Bronze Service Agreement

Remote technical support
Software maintenance
8 hour response time
8 x 5 support
Signed service agreement

Silver Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
8 x 5 support
Signed service agreement

Gold Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity

24 x 7 support

Signed service agreement

XMS Per Unit Plan

Support for products on a per unit basis
Software maintenance
Access to on-line web support from Dialogic

XMS Starter Pack

Support for new customer
Software development assistance
8 hours of access to Dialogic Engineers