Delivering Business Services in an IP World

There is a dynamic change to the enterprise workforce.  Analysis performed by Infonetics found that the number of mobile workers, telecommuters and those working extended hours away from the office are growing in the double digits.  Enterprises are adapting to this trend and are not only looking to lower costs, but also arming their employees with the tools to improve productivity and more effectively communicate and collaborate. 

Dialogic has teamed with BroadSoft to help service providers deliver a comprehensive suite of value added hosted services to their customers by combining voice, video and data applications along with mobility in innovative ways to help address these growing needs among their business customers.

With application and infrastructure solutions that include Dialogic® ControlSwitch™ System, Dialogic® BorderNet™ Session Border Controllers and BroadSoft BroadWorks, service providers can start delivering value to enterprise customers as well as residential customers wanting to take advantage of the IP based unified communications and mobility solutions.

broadsoft-diagram

Enterprise Mobility Enablement

In order to support a growing mobile workforce, enterprises want the same advanced services made available to mobile users that they are delivering to their office workers.  Dialogic and BroadSoft solutions can be used to seamlessly integrate mobile devices into the enterprise to effectively transform them into additional extensions on their PBX or hosted service.

Hosted Contact Center

Hosted and cloud based call center functionality is one of the fastest growing segments of the contact center market.  OVUM estimates that the number of hosted based contact center agent positions will increase at over an eighteen percent compounded annual growth rate over the next several years.  Dialogic can provide a comprehensive solution to deliver a fully integrated call center application with functions that include intelligent skills based call routing and distribution, web-based agent and supervisor clients, and comprehensive reporting capabilities.

Hosted Unified Communications

Hosted Unified Communication services provides an economical and flexible alternative for enterprise customers who do not want the CAPEX and OPEX expense of a premise based IP PBX but do want the features and functionality to support the needs of their geographically dispersed and highly mobile workforce.  BroadWorks advanced calling features allow service providers the ability to offer innovative, compelling, revenue-generating solutions to business customers.  These features include follow-me services, on-demand and scheduled conferencing, automated attendant, unified voice, video, fax and email, along with integrated desktop toolbars to manage connectivity, and a wide array of personal and group features for multimedia call control.

SIP Trunking

Service Providers are offering SIP trunking services to their customers as a cost effective alternative to replace traditional PSTN trunks.  SIP trunks not only provide significant cost-savings to enterprises but they also give a Service Provider the ability to layer on enhanced services and open up opportunities to help differentiate its products.  The BorderNet Family of SBCs can play a critical role for service providers wanting to offer SIP trunking, as well as enterprise customers and contact centers wanting to take advantage of the reduced costs and added features SIP trunks provide.

Want to learn more?  Download our brochure on Delivering Unified Communications with Integrated Mobility.

Dialogic® ControlSwitch™ System

The Dialogic® ControlSwitch™ System is an IP softswitch that provides a smooth migration path from existing TDM voice networks to Next Generation Network/IP Multimedia Subsystem (NGN/IMS) architectures by enabling the interconnection of a mix of traditional and IP-based voice networks. The ControlSwitch System is built around an advanced modular, programmable, distributed, highly scalable, and highly available architecture with open interfaces to media devices, application servers, and back-office systems.

For more details, go to the product page.

BroadSoft BroadWorks

BroadWorks is a powerful application server platform that can provide advanced business services to customers by integrating voice, video, and multimedia applications.  When deployed in conjunction  with the Dialogic® ControlSwitch™ System, Dialogic® BorderNet™ Session Border Controllers, and other infrastructure solutions, the result is a robust, comprehensive IP based solution that can provides feature rich business services in a scalable, secure and cost effective manner. 

For more details download the solution brochure, Delivering Unified Communications with Integrated Mobility.

Dialogic® BorderNet™ Session Border Controllers

Dialogic® BorderNet™ Session Border Controller (SBC) solutions help service providers and enterprise organizations transform, connect and secure their networks and services.  They can help service providers address the real world challenges they face in transforming their networks and services to all IP and enable them to deliver innovative multimedia services to their customers. BorderNet SBCs can be used in access and peering applications to provide security, connectivity and management capabilities necessary to deliver business services to enterprise customers. 

For more details, go to the product page.

Systems Integration of Dialogic® Network Products with BroadWorks®

Dialogic is an industry leader in delivering IP-based session control, switching, multimedia and bandwidth optimization solutions for service provider customers and is uniquely qualified to integrate, install, and support the BroadSoft BroadWorks solution along with our own products and services through our in-house professional services team.  Dialogic Professional Services offers systems integration and deployment services to produce a Tier 1 carrier-ready “end-to-end” solution prepackaged and supported from a single supplier.

 

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