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VoIP Brings Quick Return on Call Center Investment

Monthly Telecom Charges Reduced by 40%

Oregon Correctional Enterprises (OCE) moved to the CBX Call Center Suite from CBX Systems, which is a software-based IP platform based on Dialogic® Host Media Processing Software. OCE recovered its investment in the new solution within the first 60 days of operation and reduced its monthly telecom charges by 40%. The new system uses low-cost, standard hardware and software components connecting both SIP based VoIP trunks and agent positions.

 


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