Dialogic | VIEW Dialogic Inaugurates New, Improved Online Service Center
Partner Program | Products | Services & Support | News & Events
May 2009 - No. 22

"We are very gratified that early users of our new online Dialogic Service Center portal have given us rave reviews for greatly improved ease-of-use."

Offers

Innovattor award

Build On Dialogic Brooktrout
Dialogic® IP Media Server Download
FoIP Demo

Press Releases


Dialogic Media Labs to Present Invited Session on Video Quality Assessment at CISS ‘10 

Dialogic Announces Availability of the DiaStar™ Server, Release 2.0 

Dialogic Corporation to Present on IVVR and the Video-Enabled Contact Center at UC Expo 2010 



Upcoming Events


2010 Interactive Intelligence EMEA Partner Conference
April 12-14, 2010 


The Year of HD Voice: Part 2 of a 2 Part Webinar Series
April 14, 2010 


CarrierDay 2010, in Toronto at the Hockey Hall of Fame
April 14, 2010 


Dialogic Partner Summit
21.-23. April 2010 


Dialogic Innovator Day Stockholm
April 27, 2010 




Upcoming Training


March 24 - 25, 2010 - Needham, MA (USA)
Dialogic® Brooktrout® Fax over IP - Advanced Training 


April 7 - 8, 2010 Buffalo, New York (DMG1000/DMG2000)
Dialogic® Media Gateway Series - Advanced Training DMG1000 & DMG2000 


April 9, 2010 Buffalo, New York (DMG4000)
Dialogic® Media Gateway Series - Advanced Training DMG4000 


April 20 - 22, 2010 - Renningen, Germany
Dialogic® IMG Integrated Media and Signaling Gateway Training 



Dialogic Inaugurates New, Improved Online Service Center

By Dan Dixon, Director of Customer Service and Support, EMEA

After carefully studying your comments about our customer service, we have completely reorganized and redesigned our online support content within a new portal called the Dialogic Service Center (DSC).  We are very gratified that our early users have given us rave reviews for greatly improved ease-of-use.

Registration on the DSC is free-of-charge, and provides access to extensive free content in one easily accessible location. Options include Developer Forums, downloads, Technical Helpwebs, and more. To take advantage of additional service options, such as online support through the DSC, service contracts can be purchased. We have recently added a new Value Per Unit Plan to our current service agreement and per unit plan offerings to provide more choices.

You can register for the new DSC now by clicking on the DSC icon on our recently redesigned Dialogic website.


Business Aspects

Handling Fax with Unified Messaging
Find out about a simple strategy for handling PSTN calls that carry fax transmissions to recipients in a Unified Messaging environment by reading a new solution white paper. The solution includes using fax services from Concord Technologies, a fax service provider, and an appliance gateway from the Dialogic® Media Gateway Series.  

Dialogic® IP Media Server Receives Award
Dialogic is pleased to announce that the Dialogic IP Media Server has received a 2009 NGN Leadership Award from NGN Magazine. (A free trial version of this product is available for download.)  FaxCore, a member of the Dialogic Partner Program, also received an NGN Leadership Award.

Register Now for Free FoIP Webinar
Join Dialogic and Open Text at a free webinar entitled The Leading Edge: Open Text Fax Server Does FoIP Right on June 25th. The webinar will discuss the many benefits of using a Fax over IP server, including cost savings and operating efficiencies.


Technical Edge

Learn about Long Term Evolution (LTE)
LTE is a set of recent mobile standards that are expected to unlock new revenue streams and provide better competitive positioning by allowing mobile network operators to offer broadband services and a better quality of service while greatly improving the efficient use of network resources. A new white paper from Dialogic discusses LTE's high-level architecture, technical and business issues, and the "lingo" of the LTE community.  

Tell Us What You Think!
Two new sections have been added to the Dialogic website during a recent redesign - a Solutions section and a Technologies section. After you have looked at the new sections, please let us know what you think of their content and format in a short online survey.

Product Documentation Available Online
Most of Dialogic's product documentation is now available online for easy reference.


Regional News

Worldwide 

50% Discount Ends June 30th  
The 50% discount offer on first-time purchases from the Dialogic® Media Gateway Series (which includes free training and support) ends June 30th. For details, see the Discount Offer page on the Dialogic website.

Join the Dialogic Partner Program
The Dialogic Partner Program (DPP) continues to welcome applications for channel, application, and service partner memberships. The DPP can help make your marketing efforts more effective by leveraging the Dialogic brand. For more information and an application, visit the online Dialogic Partner Program portal.

Northern Europe

Free Networking Lunch and Seminar in Stockholm
Dialogic is pleased to invite you to CarrierDay Stockholm 2009, a networking lunch and seminar on 28 May. Among the topics discussed will be business opportunities in developing and deploying fixed and mobile value-added services with Dialogic® products. More information and an agenda are available online.

D/A/CH Regions

Dialogic Will Participate in datac Partner Forum
Dialogic is pleased to announce that it will participate in the annual datac Partner Forum in Augsburg on 2 July. This year's conference will discuss technical innovations and business opportunities for Unified Communications and related topics, including SIP, media gateways, and call control on IP connections in a traditional telecommunications infrastructure.

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