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Dialogic Document Finder
Search the Dialogic Document Finder for Case Studies, White Papers, Application Notes and more. You can access the currently available documents of the following types through this interface:
- Application Notes are technical discussions of ways in which you can use Dialogic® products. They are often accompanied by code downloads.
- Case Studies can show you how Dialogic® components and its partners’ solutions are being used throughout the world.
- Datasheets describe a product’s features and benefits and include technical specifications.
- Technology Briefs are short, focused discussions of product-related subjects.
- White Papers are more general discussions of timely technical and business topics.
If you choose just a “Document Type,” you will receive a complete list of all the documents of that type. You can narrow your search to pieces about a particular product (“Related to Product”) or discussions of products used in a particular market (“For Market”).
Note: This search capability is designed to help you locate the documents listed above by product, type, and market (where available). If you wish to locate manuals, go to our documentation page. You can also find the documents related to a particular product on its Related Documents page. Click here for an example.
If you need to search document texts on a more granular level or to search for information available on web pages, use the search facility in the upper right corner of www.dialogic.com.
Dialogic Document Finder
- Case StudyBecause customization, personalization, and convenience are increasingly important to today's customers, BayTalkitec (BTT) decided to create a "Video Yellow Pages" application, which would respond to an SMS message by pushing a video to the sender's 3G mobile phone over a video call.
- Case StudyBeijing MXTelecom integrated high-capacity Dialogic® boards and Dialogic® HMP Software into its CTI solutions, including its IP Call Center and TICQ platform. One of the IP Call Center installations that used Dialogic HMP Software not only provided seamless PBX-IP connectivity for customers, but also reduced media processing implementation costs by about 60%.
- Case StudyGloBul, the second-largest wireless operator in Bulgaria, has added a new service to help its customers handle missed calls. The new service, known as Call Notify, was built on the JN Missed Call Notification (MCN) system from Bulgarian telecom solution supplier Applicata, and was based on a fully redundant SS7 configuration from Dialogic.
- Case StudyCCMENA designed an integrated IVR, CRM, and contact center solution that would allow the international mobile satellite service provider Thuraya to manage its customer care operations more efficiently.
- Case StudyWith its expertise in mobile technology and the delivery of music-related Value-Added Services, Cellebrum decided to create a new service called Mobile Radio, designed to provide the personalization of an MP3 player to a mass audience via their mobile phones. Because of their proven reliability and scalability, Cellebrum decided to deploy with Dialogic® signaling and media products, which it has worked with for more than a decade.
- Case StudyCisco employees use Fax over IP (FoIP) for sending and receiving mission-critical business information every day at work. Their FoIP solution is comprised of Cisco Fax Servers, the Captaris RightFax solution and a Dialogic fax engine, allowing IT to manage infrastructure costs while still providing technology solutions that enable employees to work, communicate, and collaborate more efficiently.
- Case StudyClaro selected Creativity Software's FamilyWise solution for its successful new mobile SMS-based LBS service; the Dialogic® DSI Signaling Interface Unit is used to compensate for the absence of a GMLC.
- Case StudyPT Moxcal Technologies and PT Integra Multi Solusi implemented a new contact center solution for PT Asuransi Jiwa Sinarmas based on Dialogic® Host Media Processing Software (HMP) Release 3.0 for Windows.
- Case StudyNetwork Norway chose Gintel's EasyVPaBX for its new Mobile Office service. Three Dialogic® components allowed Gintel to solve all of the integration challenges posed by Network Norway.
- Case StudyColor Ring Back Tone (CRBT) has replaced the monotonous ring tones of the past with pleasing music, warm greetings, and interesting advertising. CRBT can not only reflect the unique personality of the caller but also provide a pleasurable experience for the person called, adding variety and enjoyment to a simple communications process.
- Case StudyMembers of the Ericsson ecosystem along with Dialogic and its Australian distributor Westan and Microsoft cooperated closely to achieve a “world’s first” connection between Microsoft® Exchange Server 2007 and a gateway from the Dialogic® 2000 Media Gateway Series on the Ericsson BusinessPhone platform, saving Hands-on the cost of purchasing and installing a new communications infrastructure.
- Case StudyThe Czech Railway chose IP TouchCall, a dispatching terminal developed by TTC Telekomunikace, for its new dispatching center. Dialogic® components are part of the solution and contribute to lowering costs.
- Case StudyKaefer Isoliertechnik decided in 2007 to implement an integrated VoIP and UC solution worldwide. After careful study, Kaefer chose to center its new solution on Microsoft® Office Communications Server 2007 and the Dialogic® 4000 Media Gateway Series.
- Case StudymCarbon has deployed a sophisticated call management service for major carriers in India using its GreenRoom framework and Dialogic® products for call control, signaling, and media.
- Case StudyNano Equipment is a pioneer in offering video services, and provides hosted and managed video services to carriers and corporate customers. When it began planning a new 3G video call-based social-networking service, Nano decided on an OASIS Platform as its call control and media management front-end. OASIS offers an end-to-end software solution that includes Dialogic® HMP Software and is ready for interactive video. In just four months, Nano was ready to launch its new 3G video service called the Asia Video Club.
- Case StudyAs a leading-provider of automated callback solutions, Netcall continually strives to deliver innovative new services to its customers based on the very latest technologies. Netcall looked to Dialogic® technology to provide voice processing and other features such as tone signaling, along with a voice path from the Netcall servers to customer switches for its hosted solution. Dialogic's use of open standards allows Netcall to use the latest PCIe equipment and to plan a roadmap to IP and SIP incorporating Dialogic® Host Media Processing Software.
- Case StudyPBZ Card selected LIVE (Logos Interactive Voice Engine) for its new state-of-the-art contact center, which allowed PBZ Card to double its call volume without adding agents. The IP-based solution uses the open standards CCXML and VoiceXML and Dialogic® Host Media Processing (HMP) Software.
- Case StudyPossimo Technologies has developed a robust system for replenishing mobile minutes based on the session-to-session USSD protocol. USSD allows a faster, more secure, menu-based system, which can slash transaction time from 30 seconds to 7 seconds for a savings of 77% on each transaction. Because SS7 is used to pass transactions through the USSD gateway, Possimo needed reliable SS7 equipment that could be added to its system easily, and chose the Dialogic® Signaling Server with the Signaling Interface Unit (SIU) option and a Message Transfer Part (MTP) stack, also from Dialogic.
- Case StudySNT Multiconnect chose ConverCom's Carrier Service Factory, which combines the benefits of conventional SS7 technology with those of open systems by using Dialogic® components and the carrier-grade integration of Envox multi-channel communications functionality in its move to a more flexible network.
- Case StudyTwo Stratus ENTICE E-REV platforms work in conjunction with Dialogic® IMG 1010 Integrated Media Gateways to provide origination and termination services to international carriers.
- Case StudyTo create its Unified Communications solution, Telekom Austria TA AG integrated Microsoft® Office Communications Server 2007 and other Microsoft applications and connected its legacy PBX to these IP applications with a gateway from the Dialogic® 4000 Media Gateway Series.
- Case StudyFor its new unified messaging system, TKD chose the Dialogic® IMG 1010 Integrated Media Gateway with "any-to-any" network connectivity and the powerful Dialogic® IP Media Server.
- Case StudyMicrosoft® Exchange Server 2007 and Dialogic® Media Gateways Enable New Messaging System
Vienna International Airport (VIE), one of the busiest in Europe, wanted to provide robust and secure unified messaging on 600 voice mailboxes using its legacy phone system. VIE also wanted to add mobile access and enable control of major Microsoft® Outlook® functions via the telephone. - Case StudyHEC moved from Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 to take advantage of the UM functionality in the new Microsoft release. On the advice of its parent company Siemens, HEC also successfully connected its IP system to the PSTN with a Dialogic® 3000 Media Gateway.
- Case StudyThe Vanderburgh County Sheriff's Office relies heavily on fax and successfully deployed FaxCore®, which uses Dialogic® Brooktrout® SR140 Fax Software, as part of its VoIP system.
- Case StudyDue to of the continued success of its call center business, Oregon Corrections Enterprises (OCE) often needed to increase agent capacity. Adding seats to its hardware-based solution was expensive, so OCE wanted to explore ways to reduce its provisioning costs with newer technology that was reliable, protected, and costeffective. To increase the challenge, OCE had to comply with special Oregon Department of Corrections rules.
- Case StudyAfter a highly competitive proposal process, Zain in Jordan chose Jinny Software to create its new value-added services platform. Jinny used its Media Resource Server technology and built the platform using Dialogic® DM3 Media Boards and Dialogic® Distributed Signaling Interface (DSI) Components.