Before contacting us, please take a look at our extensive Technical Help Web; this Web describes what you can do with Eicon Networks' Diva, Eiconcard and Safepipe products, how you install and configure them and how you resolve problems.

	Method		Comment
	WWW	Technical Help and KnowledgeBase	Have you looked at the Help Webs and Technical KnowledgeBase before contacting us?
	Phone	+49 180 3 348 247 Germany: 0800 183 3811 Austria: 0800 291 256 Switzerland: 0800 836 799	Free German Diva AdviceLine. Kostenlose telefonische Beratung für Diva Kunden. Oeffnungszeiten: 8.00-18.00 Uhr Montags bis Freitags, 11.00-17.00 Uhr Sonnabend. Bitte beachten Sie, daß Sonnabends nur die englische Diva AdviceLine erreichbar ist.
	Phone	+33 1 43 62 34 25	Free French Diva AdviceLine. Departement de conseil pour les clients Diva. Ouvert de 8.00 à 18.00 CET du Lundi au Vendredi, et de 11.00 à 17.00 CET le Samedi. Merci de bien noter que le Samedi ce service n'est disponible qu'en Anglais.
	Phone	+39 02 75419 573	Free Italian Diva AdviceLine. Linea di informazione gratuita. Aperto dalle 8.00 alle 18.00 CET, dal Lunedí al Venerdí.
	Phone	+31 20 654 52 47	Free Diva AdviceLine for customers in the Netherlands. Gratis Engels advies voor Diva klanten in Nederland. Openingstijden van 8.00-18.00 uur op maandag tot en met vrijdag. Houdt u er a.u.b. rekening mee dat uitsluitend Engels gesproken wordt.
	Phone	+45 35 29 89 03	Gratis dansk Diva AdviceLine. Åben fra kl. 09.00 til 17.00 CET, mandag til freday.
	Phone	+34 91 375 33 27	Free Spanish Diva AdviceLine. Línea de orientación gratuita. Abierto de 8.00 a 18.00 CET, de lunes a viernes.
	Phone	UK: +44 20 8967 8088 Ireland: +353 1 605 8414	Free Diva AdviceLine for English-speaking Diva customers. Open 07.00 to 17.00 Monday to Friday, 10.00 to 16.00 Saturday. Phone +44 20 8967 8049 Direct support line for EiconAssist contract customers. 09.00 to 19.00 CET, Monday to Friday.
	Phone	+44 20 8967 8049	Direct support line for Eicon Channel Support Partners, Corporate Maintenance and Support Program 09.00 to 19.00 CET, Monday to Friday. Note: only callers with valid Customer IDs are entitled to support on this line.
	Fax	+44 20 8967 8050	Please use this number for all faxes to Eicon's European Customer Service Group. Address faxes to 'Customer Call Centre'. Please include your Customer ID in the Subject.
	Email	callcentre.europe@eicon.com	Please use this address for all email to Eicon's European Customer Service Group. Please include your Customer ID in the Subject.
	ACOPY	+44 20 8754 0930
	UK FTP	European FTP server

Top