Contact Center Resources

Solution Details

Case Studies

Highlight: VoIP Brings Quick Return on Call Center Investment — Oregon Corrections Enterprises (OCE) moved to the CBX Call Center Suite from CBX Systems, which is a software-based IP platform based on Dialogic® Host Media Processing Software. OCE recovered its investment in the new solution within the first 60 days of operation and reduced its monthly telecom charges by 40%. The new system uses low-cost, standard hardware and software components while allowing a gradual move to newer agent workstations.

• CCMENA Develops Advanced Integrated IVR, CRM, and Contact Center for Thuraya
• Beijing MXTelecom Develops Cost-Effective CTI Applications with Dialogic® Products
• Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
• Dialogic® HMP Software Powers New Contact Center Features with Excellent Voice Clarity
• IP TouchCall Modernizes Operations on Czech Railway Modern Solution Based on Dialogic® Components

Application Note

• Using Dialogic® Boards to Enhance Contact Center Applications

Media and Blogs

• Dialogic® DM3 and JCT Media Board Installation: Recorded Webinar
• Can You See Me Now? Video-enabled call centers will change the company-customer relationship

White Paper

• Contact Center Outsourcing: Lessons from the Enterprise
• Cost-Effective TDM-IP Solution Smoothes Transition to an All-IP Network: APEX and Dialogic® Products Enable IP Services on TDM Networks

Product Information

• Dialogic® Media Processing Boards
• Dialogic® Host Media Processing (HMP) Software
• Dialogic® HMP Interface Boards (DNI Boards)
• Dialogic® IP Media Server
• Dialogic® Vision™ VX Integrated Media Platform
• Dialogic® Enterprise Media Gateways
• Dialogic® Signaling Servers and Gateways

Support and Help

• Dialogic® Support Help Web

Communities

• Join the Dialogic DEN Community
• Partner Resource Center

Contact Us

Have questions on contact center technology? Send us an email. Please include a description of kind of information you need so that we can direct you to the correct person at Dialogic. We will answer as soon as we can. Thank You!

For more information on where to purchase products, contact your Dialogic Sales representative or send email to insidesales@dialogic.com (North America only).

For worldwide Dialogic contact information, visit our Contact page.