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ARI contractDialogic Pro Premium Support Agreement
Dialogic Pro Premium Support Agreement
The Dialogic® Pro™ Premium Support Agreement is for customers developing and deploying applications with Dialogic products who require an assured level of responsiveness and access to Dialogic’s expertise.The following is a summary of the benefits of the Dialogic Pro Premium Support Agreement.
- Four authorized callers per contract
- 6 hour response time commitment (for enhanced response times see below)
- Access to on-line defect database
- Access to on-line knowledge database
- Access to senior Dialogic product support engineers
- Software maintenance for Dialogic System Release Software including earlier supported revisions
- Access to the full range of Dialogic Pro Advantage Services
Optional Additional Services: Dialogic Pro Advantage
Customers purchasing Premium Support Agreements may also purchase Dialogic Pro Advantage Services separately. The following are just some of the Dialogic Pro Advantage Services available to you:- On-site support assistance
- Assigned Technical Focal Point
- Advance replacement insurance
- Software assurance
- Contracted support response times with three 24x7 coverage options
- Deployment support services
- Customer Program Management
- Training
- More...
