Dialogic Pro Deployment Assurance Pack
The Dialogic® Pro™ Deployment Assurance Pack has been developed to provide the optimum level of
support to service providers developing significant services. The pack contains the following services:
- Four authorized callers per contract
- 6 hour response time commitment
- Access to on-line defect database
- Access to on-line knowledge database
- Access to senior Dialogic product support engineers
- Software maintenance for Dialogic System Release Software including earlier supported revisions
- 5 Additional Callers
- Assigned Technical Focal Point
- 3 New product jump starts
- Secure FTP Site
- Enhanced Response Times (2 Hour response time)
- Program Management
- 4 On-Site support events
- Quarterly Performance Reviews
- International Access to support centers
- 24x7 Support response
- FastTrack SLA, providing structured 24 x 7 critical issue escalation to Dialogic management and Dialogic development
- 2 Deployment Support Service Events
- Application Design Assistance, as needed up to 5 consultant-days
To discuss your specific requirements,
contact us now.
ARI contract
