Dialogic provides flexible Service Contracts to meet a wide variety of customer requirements.
Value
Per Unit Plan
| Standard
Per Unit Plan
| Premium
Per Unit Plan
| Standard
Service Agreement
| Premium
Service Agreement
|
|---|
| Support for installation, configuration & deployment issues | Support for installation, configuration & deployment issues | Support for installation, configuration & deployment issues | Support for application development issues | Support for all types of issue |
| Software maintenance | Software maintenance | Software maintenance | Software maintenance | Software maintenance |
| Eight business hour response remote technical support direct from Dialogic | Eight business hour response remote technical support direct from Dialogic | Four business hour response remote technical support direct from Dialogic | Eight business hour response remote technical support direct from Dialogic | Four business hour response remote technical support direct from Dialogic |
| Hardware Advance Replacement | Hardware Advance Replacement | One authorized caller | Four authorized callers |
| Available for all Dialogic hardware products* | Available for selected products | Available for selected service provider products | | Flexible service agreements giving access to the whole range of Dialogic Pro Advantage Services providing a complete set of capabilities |
| | 24 x 7 support for emergencies | |
| One and three year contracts available | One, three and five year contracts available | One and three year contracts available | Requires signed contract | Requires signed contract |
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