Dialogic® Pro™ Service Contracts

About Dialogic Pro Service Contracts

Dialogic provides flexible Service Contracts to meet a wide variety of customer requirements.

Value Per Unit Plan	Standard Per Unit Plan	Premium Per Unit Plan	Standard Service Agreement	Premium Service Agreement
Support for installation, configuration & deployment issues	Support for installation, configuration & deployment issues	Support for installation, configuration & deployment issues	Support for application development issues	Support for all types of issue
Software maintenance	Software maintenance	Software maintenance	Software maintenance	Software maintenance
Eight business hour response remote technical support direct from Dialogic	Eight business hour response remote technical support direct from Dialogic	Four business hour response remote technical support direct from Dialogic	Eight business hour response remote technical support direct from Dialogic	Four business hour response remote technical support direct from Dialogic
	Hardware Advance Replacement	Hardware Advance Replacement	One authorized caller	Four authorized callers
Available for all Dialogic hardware products*	Available for selected products	Available for selected service provider products		Flexible service agreements giving access to the whole range of Dialogic Pro Advantage Services providing a complete set of capabilities
		24 x 7 support for emergencies
One and three year contracts available	One, three and five year contracts available	One and three year contracts available	Requires signed contract	Requires signed contract

* Dialogic® Vision™ and Dialogic® NaturalAccess™ products due for inclusion in Summer 2009.

How to choose the right contract for you

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