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Dialogic® NaturalAccess™ Products


Installation
Error on re-installing NaturalAccess 2005-1
SS7 Install Error on Solaris
NaturalAccess 9.0 Windows Installation error
CG 6060 failed to boot in IBM x3650 chassis
CG 6565e prevents HP Proliant DL 385 G2 from booting
Ctdaemon mutex error when running Redhat Linux with virtualization kernel
Will 4x PCIe boards work in an 8x or 16x slot?
Re-installation of Natural Access 9.0.2 may fail

Configuration
Correcting trunk issues between Dialogic CG and TX Series boards
Configure the on board clocking dynamically
Controlling the size of the ctdaemon log file
Using Timeslot 256 or Higher with SIP for NCC
Using a TX series board as the CT Bus clock master
Change the default number of ports in NaturalAccess
Using standard echo canceller with NaturalConference
SS7 Layer 1 and clocking with TX 4000 versus TX 3220
MTP3 Support for Multiple Originating Point Codes
Configuring NaturalAccess as a Linux Service
About the TOS/DSCP Class of Service field in NaturalAccess RTP
Unable to find cta.log file
NFAS configuration examples
Understanding the dtmfe option for AG and CG cards
"Different HPI queue setting in pair-core" warning message when booting up a CG board
TX boards - How to configure TDM links for TX boards in back-to-back configuration
TX Boards - ISUP Maximum Called/CallingParty Number length

Operation
Handling large TCAP messages
CG and TX Boards in Sun X4250 and X4450 Chassis
CG and AG Boards in Sun Solaris Multi-Root Chassis
Potential race condition using AutoStartEnabled
Patch for revised CG 6060/6565 boards to work correctly with CAS AMI
Natural Access AMR codec information
Triggering of clock fall back from primary to secondary clock
SCCP Messages not delivered to application
TCAP messages not delivered to application
SCCP Task failure on Dialogic TX board
Patch 9214 for HMI failure on TX4000 or TX5000 board in redundant configurations
How to run vcecopy without a full NaturalAccess installation
Supported sampling rates for input audio files for vcecopy

Error Messages
Error "FILE_NOT_FOUND " when installing NaturalAccess on Windows
'ERROR: ctaInitialize' when using Windows Terminal Server
CG6x6x board fails to start: 'cannot lift reset 121'
Error: data received ... was timed out and removed from receive queue
AG board fails to boot with 'Boot failed: interrupt conflict'
Error: 'Primary clock master is not ready' message

Troubleshooting
Recording TDM streams for fax troubleshooting - audiorec
Dialogic TX Series Signaling Boards - Creating a Board Dump
Monitoring status LEDs on TX series boards
Troubleshooting RFC 2833 detection in Fusion VoIP API
Capture .pcap trace from CG board using cgpcap tool
CG boards fail to boot after upgrade from AG boards
NaturalAccess 9.x patches
Running 32-bit Natural Access applications on 64-bit Windows 2008
NaturalAccess 8.x patches
TX Boards - SS7 5.0 patches
TX Boards - SS7 5.3 patches

Diagnostics
Monitoring the Signaling for Digital CAS Protocols
CG-series Media Processing Boards - Find the serial number
Tracing in Natural Access-based applications
Dectrace is unable to decode certain ISDN trace logs
TX-series SS7 Signaling Boards - Find the serial number
How to use audiorec with CG6565-e and R9.0.x

Programming
Switching Service limitation under Linux
Modifying prompt table for IVR applications
Network-specific ISUP messages implemented using Global Messaging Toolkit (GMT)
Avoiding underruns when recording
Using Dialogic NaturalAccess software with Radvision software