Technical Helpweb

Choose product
Category
From February 2012 free registration and login is required for access to the Helpweb.

For over a year, Dialogic® Diva® and Dialogic® Brooktrout® areas have required free registration; now, the same policy is being applied to other areas.

Dialogic® Brooktrout® Trufax Fax Boards

See also:
Dialogic® Brooktrout® Fax over IP
Using Microsoft Fax with Brooktrout Fax (product page; includes downloads)


Before you start
EuroISDN BRI service parameters
Physical dimensions of Fax Boards
Gen 2 PCIe Slots

Installation
Brooktrout boards - Find the Serial Number and Part Number
How to identify a Brooktrout Trufax ROHS Fax Board
Driver error when installing on Windows 7
Driver Unable to Communicate with PCI Express Boards in Dell PowerEdge T110x

Configuration
Direct In-Bound Fax Routing Utilizing DTMF Tones
Where is the Brooktrout configuration stored?

Operation
Duplicate faxes sent

Error Messages
'Virtual module - Not available' error
Error: Unable to start Boston Host Service
Error: ConfigTool cannot proceed with the hardware configuration
Error: No Response to 3 MPS or No Response to 3 EOP

Troubleshooting
No answer on Analog Inbound call
Microsoft Fax Service prints blank pages
How to download and use the Dialogic Brooktrout Fax Diagnostic Tool for Windows
Brooktrout Fax Board LEDs - what do they mean?

Diagnostics
Brooktrout Logs - Which logs are required under which circumstances?
Brooktrout Call Control tracing
For ISDN: Brooktrout ISDN tracing (VTTY tracer)

Programming
Brooktrout Fax API: how to handle an error from a Bfv function.
Receiving fax pages into individual TIFF files using the Brooktrout Bfv API
Detecting DTMF digits before receiving a fax
Shrunken or stretched fax images
PAGE_RES parameters sig_level, line_noise, and sig_quality
How to set the Outbound Caller ID in the Brooktrout API
Handling received fax pages that are stored as Zero RowsPerStrip
Providing real-time fax page send status in Brooktrout applications
Calling BfvHistoryDumpModChan results in a Windows exception error