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Dialogic® DM3 & JCT Media Boards

See also: Dialogic® Host Media Processing (HMP) Software

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Application Notes
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Technical Notes


Installation

Dialogic® Software issues with Windows Server 2003 SP2
Dialogic® services report system has not rebooted
Prevent failure with over 2 Gigabytes of RAM

Configuration

Dialogic DM3 and JCT boards with contiguous timeslots 1-30
Configure PDK for Nortel lineside E1
DM3 - Clockmaster limitation with SC bus and DM3 trunk
Enabling Ring Back in the PDK US_MF_IO Protocol
PCI Express - P3 jumper settings
JCT - Configuring T1 framing and coding
T1/E1 clock & sync issues
NFAS on DM3 configuration tutorial
HDSI - Changing gain settings on HDSI boards (SR 6.0)
CPI FAx - Dial timeout value on Dialogic® CPI Fax Boards

Operation and Error messages and conditions

RTFAPI 1001 Error message in event viewer on starting up
Analog Trunk Issue - DI0408LSAR2 EU version with UK ML3
DMV-A Media Boards may exhibit routing/un-routing failure
Dialogic® IPT IP Board issues may be corrected through firmware update
MERCCONFIG Error in Windows® Event Viewer
Rejected outbound ISDN calls
Incorrect LCD/LED display data on D42NE2PCI
Unable to start Linux application automatically on bootup

Applications

IP network security when using Dialogic® D/4PCIUF Media Board

Diagnostics

Enabling RTF Logging
Diagnosing board detection failure and failure to start service
PCI Express - Troubleshooting steps
Audio files for issue diagnosis by Dialogic - which format?
Translate IP addresses in RTF logs to real IP addresses
How to correlate DebugAngel and Device Map Dump Logs
Benign assert message in DebugAngel
Obtain D-channel trace for JCT Media Board
How to interpret a Linux core dump file
Tips to make troubleshooting a Linux kernel panic easier
Troubleshooting Caller ID on DI/0408 and DISI
Getting a recording on Linux - ISDN

Programming

Sample Code/Tools
Using Dr Watson to obtain an application dump
JCT analog: Setting DXBD_MINLCOFF to 0 disables LCOFF events
Call Progress Analysis (CPA) and Color Ring Back Tones (CRBT)
How to modify the behavior of CST tone events
Single-frequency user-defined tones not detected
Functions for detecting user defined tones
Tone definitions on JCT and DM3 boards
Setting board parameters via Native Configuration Manager (NCM) API
DM3/JCT/HMP - Tuning Call Progress Analysis (CPA) templates
DM3 Fax - Tone detection may succeed the first time then fail
DM3 Fax - Retain Positive (RTP) and Retain Negative (RTN) Messages
JCT Softfax - DSP-based fax channel utilization
DM3 analog - Test application for DM3 analog trunks
Dependency checking in Dialogic® demo makefiles
Configuring Global Call for SIP header extraction
Implementing a cross platform event polling thread
How to handle overlap sending scenarios on R2 protocols
Moving from gc_SetEvtMsk() to gc_SetConfigData()
Delay in playing a file using dx_playf or dx_playiottdata
See also:
More Technical Notes (may not be relevant to current products or software versions)