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Incorrect Call ID on Avaya Integration for D/82JCT-U

Problem Description:
 On Avaya if the extension number is not put into the name field for the subscribers, the D/82 will not properly detect call id for forwarded calls. If a number other than the extension is put into the name field of the calling party that number is picked up as part of the called/calling information.

Solution Summary:
Follow a format for setting up subscriber extensions that may be forwarded to the D/82JCT-U Avaya integration where the extension number is in the first 15 characters of the name field for each subscriber.

Technical Discussion:
The called and calling information on the Avaya integration is determined by an internal parser in the D/82JCT-U firmware. Therefore, if the display does not provide the information or the information is not accurate, then the called and calling party information will not be accurate. Example of not having the extension in the name field:
If the name field for extension 123 shows "User Name" and a call is made to 234 which is forwarded to the D/82JCT-U port then the display on the D/82JCT-U port will be [User Name calling 234 fwd]. That display will produce the following when d42_gtcallid() is used to retrieve the called and calling party information: _234.

Example of having extra numbers in the name field:
If the name field for extension 123 shows "123 User Number 7" and a call is made to 234 which is forwarded to the D/82JCT-U port then the display on the D/82JCT-U port will be [123 User Number 7 calling 234 fwd]. That display will produce the following when d42_gtcallid() is used to retrieve the called and calling party information: 123_7.

Example of a correct name field:
If the name field for extension 124 shows "123 User Name" and a call is made to 234 which is forwarded to the D/82JCT-U port then the display on the D/82JCT-U port will be [123 User Name calling 234 fwd]. That display will produce the following when d42_gtcallid() is used to retrieve the called and calling party information: 234_123.

NOTE: The application must make a slight adjustment when handling direct calls. The called and calling party for direct calls is going to be populated with the calling party. For example if extension 123 makes a call to the D/82 port d42_gtcallid() will provide the following as called and calling party information: 123_123.

Product List:
D/82JCT-U
D/82JCT-U Universal
D/42JCT-U

Glossary of Acronyms/Terms:
Subscriber – extensions on a phone system that will be either calling the PBX integration board directly or calls will be forwarded from that extension.

Related Documentation:
N/A

First Published:
03/17/2004

Last Updated:
03/17/2004

Attachments
N/A







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