Dialogic Support Helpweb
Dialogic® DM3 & JCT Media Boards
Dialogic® System Release Issues with Windows Server® 2003 Service Pack 2
Summary:
This document discusses issues such as BSOD, random reboots, and/or application exceptions that can occur when running Dialogic® System Release Software on Windows Server® 2003 Service Pack 2.
Symptom:
Users may encounter one or more of the following conditions when running Dialogic® System Release Software on Windows Server® 2003 Service Pack2:
-
Application exceptions
- Blue screen of death (BSOD)
- Random reboots
Items 2 and 3 have the same root cause, namely When a system encounters a Windows® Stop Error, its behavior is determined by the settings shown under
System Properties -> Advanced -> Startup and Recovery. If the "Automatically restart" box is checked in this window, the system will reboot as soon as a Windows® Stop Error is encountered. The Startup and Recovery window is shown here:
If this box is not checked, Windows will display BSOD with the corresponding system error code.
Reason for the problem:
Certain Dialogic® System Releases do not not support use on Windows Server® 2003 Service Pack2. The only releases where this OS version is supported are later builds of Dialogic® System Release 6.0 PCI for Windows® and Dialogic® Host Media Processing Software Release 3.0 for Windows® The above symptoms have been observed on the following releases:
BSOD = Blue Screen of Death. The popular term for the screen displayed when Windows encounters a Stop Error and is not configured to automatically reboot.
