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Dialogic Support Helpweb
Dialogic® IMG Integrated Media Gateway
Dialogic® CSP Converged Services Gateway
Dialogic® MSP Multi-Services Gateway
Sending SNMP Traps from a Dialogic IMG Integrated Media Gateway
Symptom:
An SNMP Manager is reported to be not receiving SNMP traps from a Dialogic® IMG 1010 Integrated Media Gateway (IMG 1010).
Prerequisites:
It is assumed that the reader is familiar with configuring the IMG 1010 and with using Wireshark to capture Ethernet activity.
Check that the IMG 1010 is correctly configured for sending SNMP traps:
1. Configure the SNMP Manager and Agent objects in Clientview as described in the IMG 1010 documentation
2. Start a Wireshark capture on the Ethernet connection.
3. Telnet into the IMG 1010.
In software version 10.5.0 and above, it is necessary to enter the advanced debug menu by typing 'd' which prompts for a username/password.
Enter 'admin' and 'password'.
In software version 10.3.3 or below it is not necessary to enter the debug menu.
Enter the following commands:
> s
> 0
> t
For help at any stage, enter the 'h' command:
> h
The screenshot below shows an example where help was requested twice: after the '0' command and after the 't' command:
Enter traps 0,1,2,3 and 4 to generate the test SNMP trap messages:
4. Check that the SNMP traps have been sent by examining the Wireshark capture.
The following screenshot shows the SNMP messages being sent:
Product List:
Dialogic® IMG 1010 Integrated Media Gateway
An SNMP Manager is reported to be not receiving SNMP traps from a Dialogic® IMG 1010 Integrated Media Gateway (IMG 1010).
Prerequisites:
It is assumed that the reader is familiar with configuring the IMG 1010 and with using Wireshark to capture Ethernet activity.
Check that the IMG 1010 is correctly configured for sending SNMP traps:
1. Configure the SNMP Manager and Agent objects in Clientview as described in the IMG 1010 documentation
2. Start a Wireshark capture on the Ethernet connection.
3. Telnet into the IMG 1010.
In software version 10.5.0 and above, it is necessary to enter the advanced debug menu by typing 'd' which prompts for a username/password.
Enter 'admin' and 'password'.
In software version 10.3.3 or below it is not necessary to enter the debug menu.
Enter the following commands:
> s
> 0
> t
For help at any stage, enter the 'h' command:
> h
The screenshot below shows an example where help was requested twice: after the '0' command and after the 't' command:
Enter traps 0,1,2,3 and 4 to generate the test SNMP trap messages:
4. Check that the SNMP traps have been sent by examining the Wireshark capture.
The following screenshot shows the SNMP messages being sent:
Product List:
Dialogic® IMG 1010 Integrated Media Gateway
