Diva SoftIP Hints and Tips
Diva SoftIP-SIP - Hints and Tips
How to check that Diva SoftIP-SIP is working
Running a soft-phone on the same PC as SoftIP-SIP
Testing inbound calls to SoftIP-SIP from a soft-phone
Testing outbound calls from SoftIP-SIP to a soft-phone
How to check that Diva SoftIP-SIP is working
SoftIP will not make calls to itself so you cannot use the Loopback Test in the Diva Line Test Phone/Loop tab with SoftIP-SIP.
- Dialogic recommends that you use a soft-phone to perform a basic test of your SoftIP-SIP installation
- You can use a soft-phone installed on the same PC as SoftIP-SIP.
- You can use a soft-phone on another PC
- You do not need a SIP registrar or proxy to do the test - you can make direct calls incoming and outgoing
- If you wish to use a SIP proxy/registrar, please use this procedure to register SoftIP-SIP with the proxy/registrar.
Running a soft-phone on the same PC as SoftIP-SIP
- If the soft-phone is on the same PC as SoftIP-SIP, then only one of them can use the default 5060 port
- For example, SJ Phone automatically switches to using port 1000 if it finds another application using port 5060
- Some soft-phones may be difficult to configure for another port, so you may need to reconfigure SoftIP-SIP to use another port (such as 1000)
- Open Dialogic Diva Configuration Manager
- Select the 'IP' icon next to 'Lines'
- Select the View > Advanced option to make more parameters visible in the right-hand panel
- Set the parameter 'Own port number' for SoftIP
- Click the 'Activate' button in the toolbar
- Click 'OK' to acknowledge the dialog box
- Click 'No' when invited to reboot the PC
- You do not have to reboot to make SoftIP use the new configuration - instead, you should stop and start the DISIP service.
Testing inbound calls to SoftIP-SIP from a soft-phone
- Run Line Test from the Dialogic Diva program group
- Select the Phone/Loop tab and check 'Enable incoming calls'.
Note that 'enter your own number for a loopback test' does not apply to SoftIP-SIP.
- SoftIP-SIP will answer all SIP calls received on its configured port (default 5060)
- SoftIP-SIP does not automatically configure the XP or Windows 2003 firewall
- to receive incoming calls in SoftIP-SIP from another PC you must manually configure the firewall
- allow connections using the port configured for SoftIP (default 5060)
- if you call from a soft-phone on the same PC as SoftIP but make the call using a phone number via a proxy/registrar, then you will need to
If the IP address of the PC running SoftIP is 192.168.1.10 then you should be able to make a direct PC-to-PC SIP call from the soft-phone to the following SIP URI: 123@192.168.1.10:5060.
If this fails when the soft-phone is on another PC, check the firewall on the PC running SoftIP.
If your soft-phone does not allow you to make a direct PC-to-PC call, but requires you to use a proxy/registrar so that you can use a phone number to call to SoftIP, then please use this procedure to register SoftIP with the proxy/registrar.
Testing outbound calls from SoftIP-SIP to a soft-phone
This procedure uses a direct PC-to-PC SIP call, with no proxy/registrar required.
- You must create a phone number mapping for the destination soft-phone's SIP address
- You must find out the soft-phone's IP address
- You must find out the port number that the soft-phone is using, especially if it is running on the same PC as SoftIP.
If the soft-phone is on IP address 192.168.1.10 and is using port 1000, then create a phone number mapping in Dialogic Diva Configuration Manager > Tools > SoftIP Phone Number Mapping:
- Phone number: 1000
- SIP address: 1000@192.168.1.10
- Port: 1000
Now, using the Dialogic Diva Line Test tool, you should be able to make a call to phone number 1000.
See also:Configuring Diva SoftIP SIP 2.x
First published: 01-Feb-2011
Last published: 12-Apr-2011
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