Incompatibility with IE10; Bottom of browser window is blank after logging into the DMG1000/2000
Symptom:
When using Internet Explorer 10 (and later versions) and Firefox, a blank web page is displayed when logging into the WebUI for Dialogic® 1000 and 2000 Media Gateways with software version SU10 or earlier.
Reason for the issue:
Some web browsers or web browser versions are incompatible with the DMG1000 or DMG2000 Gateways and may have display issues with the WebUI web page. Below is a summary of the supported browsers as of February 2016.
| |
IE Compatibility
Mode Enabled?
|
Supported |
Not
Supported
|
Notes |
| Firefox |
Yes |
X |
|
Requires IE compatibility mode enabled.
|
|
IE 9 and
below
|
No |
X |
|
No special plug-in extension; default
installation is used.
|
|
IE 10 and
above
|
No |
|
X |
DMG1000/DMG2000 Web UI will not work with default
installation and IE compatibility mode
disabled.
|
|
IE 10 and
above
|
Yes
|
X
|
|
Requires IE compatibility mode enabled.
|
|
Google
Chrome
|
No |
|
X |
DMG1000/DMG2000 Web UI will not work with default
installation and IE compatibility mode
disabled.
|
|
Google
Chrome
|
Yes |
X |
|
Requires IE compatibility mode enabled
via IE tab extension in Google Chrome.
|
Solution:
Running the web browser in Internet Explorer compatibility mode will typically resolve the issue and display the DMG1000 or DMG2000 Gateway webUI correctly. Other web browsers such as Google Chrome may have plugins that emulate Internet Explorer and allow the use of compatibility mode.
The following article available from Microsoft as of Feb 2016 describes how to set compatibility mode using Internet Explorer (select the pull down for appropriate IE version when you go to the article): http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view#ie=ie-11
First published: 24-Oct-2014
Last published: 07-Jan-2015
Open access: Product rule: ; Page rule: Auto
