Dialogic Support Helpweb
Dialogic® Host Media Processing (HMP) Software
How to eliminate large delay (up to 5 minutes) when starting Dialogic® HMP Software through the Dialogic® Configuration Manager
Symptom:
Starting Dialogic® Host Media Processing (HMP) Software through the Dialogic® Configuration Manager (DCM), the initialization period is excessively long, perhaps up to 5 minutes.
Usually when a server is experiencing this issue the delay will be consistent. Users may see messages in DebugView similar to the following repeated again and again:
00000013 59.87907410 [216] CLicense::GetOEMId - Trying to Get Vendor functions
00000014 59.87917328 [216] CLicense::GetOEMId - Got Vendor functions
00000015 59.87958908 [216] LicenseManager: GetNewJob: Exception while getting OEM ID
00000016 59.87962341 [216] CLicense::GetBoardId - Entered
00000017 59.87965775 [216] CLicense::GetBoardId - Trying to load Dongle ManagerLib
00000018 59.87995148 [216] CLicense::GetBoardId - Trying get Dongle Ids
00000019 59.87998962 [216] DONGLEMANAGER: Retrieving cached IDs
00000020 59.88003159 [216] CLicense::GetBoardId - GetDongleIDs No IDs found
00000021 59.88006210 [216] LicenseManager: GetNewJob: COMPOSITE ID
00000022 59.96022797 [216] CLicense::GetOEMId - Entered
00000023 59.96025085 [216] CLicense::GetOEMId - : try # 0, SOFTWARE\Dialogic\Installed Boards\DM3\HMP_Software #0 in slot 0/65535
00000024 59.96029663 [216] CLicense::GetOEMId - : try # 1, SOFTWARE\Dialogic\Installed Boards\DM3\HMP_Software #1 in slot 0/65535
00000025 59.96033859 [216] CLicense::GetOEMId - : try # 2, SOFTWARE\Dialogic\Installed Boards\DM3\HMP_Software #2 in slot 0/65535
00000026 59.96038437 [216] CLicense::GetOEMId: Got Key for SOFTWARE\Dialogic\Installed Boards\DM3\HMP_Software #2 in slot 0/65535
Reason for the issue:
The Windows® registry and Dialogic configuration can become corrupted when a large number of Dialogic related changes are made on a server that has Dialogic HMP Software installed and also has Dialogic® media boards installed. This is common in dual boot systems where one partition houses HMP Software, and another partition houses a Dialogic® System Release Software, supporting Dialogic® media boards.
The configuration changes that can contribute to this issue include the following:
- Multiple upgrading/downgrading with different builds
- Multiple deinstall/reinstalls with Dialogic® HMP Software versions such as 1.1, 2.0, 3.0, etc.
- Media boards added and removed in a Dialogic® HMP Software installation even though they are not being used by that partition.
Fix / Solution:
To fix this issue, perform the following steps:
1.) Stop Dialogic® HMP Software and close DCM
2.) Run regedit, and go to the following folder: HKEY_LOCAL_MACHINE --> SOFTWARE --> DIALOGIC
3.) Highlight the "Installed Boards" folder and delete it. This will remove the folder and and all of its subkeys
4.) Start DCM again; a prompt should appear asking if the user wants to connect to the local machine
1.) Stop Dialogic® HMP Software and close DCM
2.) Run regedit, and go to the following folder: HKEY_LOCAL_MACHINE --> SOFTWARE --> DIALOGIC
3.) Highlight the "Installed Boards" folder and delete it. This will remove the folder and and all of its subkeys
4.) Start DCM again; a prompt should appear asking if the user wants to connect to the local machine
Dialogic® HMP Software should now start in its normal time; that is, just a few seconds. It is not necessary to reapply or reactivate the license.
Product List
Dialogic® Host Media Processing Software for Windows®
Glossary of Acronyms / Terms
DCM = Dialogic Configuration Manager
DebugView = A debugging utility provided by Microsoft, which can capture log files useful for Dialogic debugging.
DebugView = A debugging utility provided by Microsoft, which can capture log files useful for Dialogic debugging.
