Dialogic Support Helpweb
Dialogic® Host Media Processing (HMP) Software
Issues Related to Entering Standby Mode on Laptops Running Dialogic® HMP Software
Summary:
A workaround to enter standby mode on a laptop computer running A workaround to enter standby mode on a laptop computer running Dialogic® Host Media Processing (HMP) Software.
Symptom:
Dialogic HMP Software can be run on laptop computers, but the HMP Software drivers may present problems when putting a laptop into standby mode. When attempting to go into standby mode, the following error message appears and standby mode fails:
The device driver for the 'Intel HMP Device' is preventing the machine from entering standby. Please close all applications and try again. If the problem persists, you may need to update this driver.
Workaround:
NOTE: Dialogic® HMP Software is not supported on laptops due to access to components and timers not being available on the laptops. A user may want to run Dialogic® HMP Software for demo purposes but should be wary of potential voice quality issues that may be seen due to above-mentioned missing components. In addition, Dialogic® HMP Software may not be able to run on certain laptops.
The following workaround describes how to disable the Dialogic® HMP Software and allow the system to enter standby mode. This workaround tested effectively on a laptop running Dialogic® Host Media Processing Software Release 3.0 for Windows®, Service Update 144. Note, that although not specifically tested, this workaround should also be applicable to earlier Dialogic HMP Software 3.0 Service Updates.
- Go into machine's control panel and select (double click) System.
- Alternately, right click My Computer and select Properties from the pull-down menu.
- Under the Hardware tab, click the Device Manager button.
- Click the '+' next to Intel NetStructure DM/HDSI Devices.
- Right click Intel HMP Device and the option to enable/disable will appear in the pop up menu. Select Disable.
- Alternately, left click and select Properties from the pull down menu. Select Do not use this device (disable) from the device usage pull down at the bottom of the window.
- Click OK to activate choice.
The Dialogic® HMP Software device must be enabled before using Dialogic® HMP Software again. To enable Dialogic® HMP Software device, do the following:
- Enable or Use this device (enable) in the pull down menu where it was disabled.
- If Step 1 is not done, the following error message will appear, when HMP is started from the Dialogic Configuration manager (DCM):
Either there are no devices installed in the system or all devices are disabled. You can not start the system.
Product List
This workaround has been tested on Dialogic® Host Media Processing Software Release 3.0 for Windows® Service Update 144 and should apply to earlier versions as well.
