Channel Groups

The 2020 IMG utilizes a single Channel Group to communicate with endpoints within a network. This single channel group uses a specific protocol and connects to a specified endpoint. The 2020 IMG supports creating multiple single channel group objects to connect to many different locations. The Channel Groups object is created to allow user to create multiple channel group objects under it. Nothing is configured in the Channel Groups object. It is a placeholder for the multiple channel group objects.

 

ClientView Pane

IMG EMS > Routing Configuration > Channel Groups

SC_ChannelGroups.png

 

Maximum Objects

One Channel Groups object can be created per Routing Configuration object

 

Related Topics and Dependencies

Channel Group

 

Object Table Tab

The Object Table tab in the Status Pane displays all the Channel Groups configured and call statistics for each channel group. See screen capture below.

 

Field Descriptions in Object Table

Field

Description

ID

ID number of the Channel group the stats are being displayed for.

Name

Name given to the channel Group that the stats are being displayed

Signaling Type

Type of signaling this channel group is using. (SIP, SS7, ISDN)

Incoming Calls

Total number of incoming calls coming into a specific channel group over a period of time set in the Stats Frequency field

Incoming Answered Calls

Total number of incoming calls answered on a specific channel group over period of time set in the Stats Frequency field

Outgoing Calls

Total number of calls going out of a specific channel group over a period of time set in the Stats Frequency field

Outgoing Answered Calls

Total number of outgoing calls answered on a specific channel group over a period of time set in the Stats Frequency field

Average Hold Time for Answered Calls

Average length of time between the moment a caller gets connected till the time the call is released

Stats Frequency - (Default: 5 min.)

Interval of time in minutes which all the stats above are taken. This interval can be changed by changing the STATS_FREQUENCY line in the Defaults file located at /opt/dialogic/BDN/img_ems.

 

Button Functionality