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Monitor Conference

Overview

A Monitor conference allows one or more monitor channels to listen to as many as nine conversations in a single monitor conference. The source channels do not need to be associated with each other in any way. This feature is useful for applications requiring supervisory monitoring, such as in Automatic Call Distributor (ACD) systems.

Each DSP chip that is configured for the Monitor Conference function type can support source channels of A-law and µ-law encoding, and output either A-law or µ-law according to the configuration of the monitor and source channel(s). At least one DSP chip must be configured this way to enable the Monitor Conference feature.

Monitor conferences are not maintained upon switchover of a Matrix Controller card.

Configuration

See Creating a Monitor Conference.

Automatically distributes the incoming or outgoing calls for a business.
Digital Signal Processor