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Call Flows

This section contains call flows pertaining to the DSP card.

Conferencing Incoming Calls

The example below shows conferencing of incoming calls.

1. After this Acknowledgment, Channels 1 and 2 are conferencing.

2. After this Acknowledgment, Channels 1, 2, and 3 are conferencing.

Conferencing Incoming Calls - Host Created

This example shows conferencing of incoming calls when the host has already created a 3-way conference.

Conferencing Parked Channels

1. After this Acknowledgment, Channels 1 and 2 are conferencing

2. After this Acknowledgment, Channels 1, 2, and 3 are conferencing.

Broadcasting an Established Conference

This example shows broadcasting an established conference to any number of channels

Switching From Conference To Broadcast (Listen only)

This example shows the API messages transferring a channel from broadcast (listen only) to conference and back again. Dialing "Add Me To Conference" and "Remove Me From Conference" DTMF digit is also shown.

Establishing a Monitor Conference

The example below shows a connection between a caller on Channel A (0, 0) an agent on Channel B (1, 1) and a supervisor on Channel C (2, 2) monitoring the conversation:

Digital Signal Processor
A computer, attached to the Excel platform through an RS-232 or Ethernet link, from which you run the telecommunications application that controls the Excel platform.