Configuring Routing Table

These tasks configure Route Tables for routing calls that come in on a specific channel group.


Calls are routed based on the following:



There are a couple ways to download a Route Table. Below are the two methods.

  1. A Route Table will not get sent to the IMG until you click the Save Route Table button shown below. Selecting the commit option does not download the table. After the Route Table has been modified, click Save Route Table button.


  1. In ClientView if you are editing a route table both that object and the parent object will have a cached icon. You can continue to make changes to the table without downloading the table to the IMG. When done with all of the edits select an object outside of the parent object and the table will be downloaded.


Task Summary

  1. Create a Route Table

  2. Add Entries to Route Table

  3. Assign Route Table to Channel Group


Creating a Route Table

  1. Right-click on the Routing Configuration and select New Routing Tables.


  2. Right-click on Routing Tables and select New Route Table. The Route Table pane appears.

  3. Enter a descriptive name in the Name field.

  4. In the Routing Criteria Order field you specify the order in which the router searches the available criteria types. To change a location in the list, click the item you are moving and then click the Up or Down button. When finished ordering, click OK.



The router searches from top to bottom and uses the first criteria type for which it finds a match. Specify the criteria types in the sequence that is most appropriate for the call processing. For example, if the primary routing criteria is dialed number and the next criteria type based on importance is Channel Group, position Dialed Number in the first position and Channel Group in the second position. This helps to ensure proper processing and improves routing performance. The IMG ignores any criteria type that you do not define. See the Route Table pane reference for more details.


Adding an Entry to a Route Table

  1. Right-click on the Route Table name and select Add Route Element. The Route Element dialog box appears. See Route Element for details.


  2. In the Route Action Type field, select an option. The remaining fields and options you have to make depends on this selection, as shown below. See the Route Table pane reference for more information.

  3. Return to the Route Table pane and click Save Route Table.





Entry ID

Automatically populated. You can override this number by entering any unused number between 1-20.



Route Criteria Type

  • Dialed Number

  • Originating Number

  • Channel Group

  • Called NOA

  • Calling NOA

Router String

Enter String

See Router String Wildcards

Not Applicable

Not Applicable

In Channel Group

Not Applicable

Select Channel Group

Not Applicable

Criteria Values

Not Applicable

Not Applicable

Select Value

NOA Criteria Values

Route Action Type

  • Channel Group

  • Route List

  • Treatment Table

Outgoing Channel Group

Select the desired Channel Group. Only applies if Route Action Type is Channel Group.

Outgoing Route List

Select the desired Route List. Only applies if Route Action Type is Route List.

To create a Route List, see Configuring Route Lists.

Outgoing Treatment Table

Select a Treatment Table. Only applies if Route Action Type is Treatment Table


Select a Treatment. Only applies if Route Action Type is Treatment Table


Associate Route Table with Channel Group

  1. Return the list of Channel Groups you have created and select the desired Channel Group.

  2. From the Route Table field, select the Route Table that you created above.


Next Topic

Configuring Route Lists