Channel Groups

Description:

From here you create a new channel group by right-clicking on Channel Groups and selecting New Channel Group.

 

Accessing this Pane:

Dialogic IMG EMS -> New Routing Configuration -> New Channel Groups

sc_tree_chann_grps.png

 

Related Topics:

Creating a Channel Group

 

ClientView Pane:

sc_channel_groups_pane.png

 

Object Table Tab:

The Object Table tab in the Status Pane displays all the Channel Groups configured under the Channel Groups object and call statistics for each channel group. See screen capture below.

 

sc_channelgroups_objecttab.png

 

Field Descriptions in Object Table:

Field Name

Field Description

ID

The ID number of the Channel group the stats are being displayed for.

Name

The Name given to the channel Group that the stats are being displayed

Signaling Type

What type of signaling this channel group is using. (SIP, H.323, SS7, ISDN, CAS)

Incoming Calls

Total number of incoming calls coming into a specific channel group over a period of time set in the 'Stats Frequency' field

Incoming Answered Calls

Total number of incoming calls answered on a specific channel group over period of time set in the 'Stats Frequency' field

Outgoing Calls

Total number of calls going out of a specific channel group over a period of time set in the 'Stats Frequency' field

Outgoing Answered Calls

Total number of outgoing calls answered on a specific channel group over a period of time set in the 'Stats Frequency' field

Average Hold Time for Answered Calls

The average length of time between the moment a caller gets connected till the time the call is released

Stats Frequency - (Default: 5 min.)

The interval of time in minutes which all the stats above are taken. This interval can be changed by changing the STATS_FREQUENCY line in the Defaults file located at /opt/dialogic/GateControlEMS or opt/cantata/GateControlEMS if running software version 10.5.0 or earlier.

 

 

Buttons:

MRTG Scripts:

To update MRTG after adding a Channel Group, press the MRTG Scripts button. See An Overview of MRTG.