An Overview of Routing on the IMG

The IMG router is a robust routing engine that selects an outgoing channel for an incoming call based on a set of user-defined routing criteria. It can perform pre and post routing translation and handle various call processing functions such as rerouting an incoming call to a different channel group or overriding cause code treatments.


Below is a list of different routing criteria that the IMG supports.



Routing Features


Routing Process

The following diagram shows the process the IMG goes through to route a call, and the ClientView GUI panes you use to configure various routing elements. Grey boxes represent ClientView configuration panes.