Default Treatment Table

The following table shows the treatments in the default Treatment Table on the IMG. This table cannot be modified. The treatments in the list below are played in response to either Cause Codes if configured or played as error handling. The Treatments appear in the Treatment drop-down list in the following ClientView panes, if the Route Action Type is Play Treatment:

 

  1. Route Entry under Cause Code Tables object. (Criteria Values Field)

  1. Translation Table Entry under Translation Table Object. (Error Code Field)

 

Treatment ID

Type

Treatment

0000

Announcement

We're sorry your call could not be completed as dialed. Please check the number and dial again

0001

Announcement

We're sorry all circuits are busy now. Please hang up and try again later.

0002

Announcement

We're sorry you must dial a 1 before calling numbers outside of your calling area

0003

Announcement

We're sorry it's not necessary to dial a 1 or 0 when calling numbers within your calling area

0004

Tone

Reorder-Carrier

0005

Tone

No Circuit-Carrier

0007

Announcement

We're sorry the number you have dialed is no longer in service. Please check the number and dial again

0020

Tone

Reorder

0021

Announcement

We're sorry, your call did not go through. Please check the number and dial again