Adding Custom Treatments

Before You Begin

See Adding Custom Announcements

 

Task Summary

  1. Create a Treatment Table

  2. Add Entries to a Treatment Table

  3. Add Phrases to a Treatment Table Entry

  4. Assign Treatments to Channel Groups or Route Lists

 

Creating a Treatment Table

  1. Right-click Routing Configuration and select New Treatment Tables.

    sc_tree_new_trtmnt_tbles.png
     

  2. Right-click Treatment Tables and select New Treatment Table.

    sc_tree_new_trtmnt_tbl.png

    The
    Treatment Table pane appears.
     

The Treatment Table ID field is automatically populated with the next number in sequence.

 

  1. Enter a descriptive name for the table in the Treatment Table Name field.

    See the Treatment Table pane reference for field details.

 

Adding Entries to a Treatment Table

  1. Right-click the Treatment Table and select New Treatment Table Entry.

    sc_tree_new_trtmnt_entry.png

    The Treatment Table Entry pane appears.

    The Treatment Entry ID field is automatically populated with the next available number in sequence.
     

  2. Enter values in the other fields as required.

    See the Treatment Entry pane reference for field descriptions.
     

Adding Phrases to a Treatment Table Entry

You can string multiple phrase to create an entry. A phrase can consist of announcement, tones, and originating or dialed digits.

  1. Right-click on the entry and select New Treatment Phrase.

    sc_tree_new_trtmnt_phrase.png

    The Treatment Phrase pane appears.

    The Partial Phrase Entry field is automatically populated with the next available number.
     

  2. Select either Announcement, Tone, Originating Digits, or Dialed Digits from the Treatment Phrase Type field.

  3. Select the desired option from the Partial Phrase ID field.

    If the Treatment Phrase Type is Announcement, this drop-down list is populated with all of the announcements available.

    If the Treatment Phrase Type is Tone, this drop-down list is populated with all of the tones available.

    If the Treatment Phrase Type is Originating Digits or Dialed Digits, this field does not apply.

  4. If the Treatment Phrase Type is Tone, select the desired value from the drop-down list in the Cycles to Play Tone field.

    This field does not apply for any other Treatment Phrase Types.

    See the Treatment Phrase pane reference for field descriptions.

 

Assign Treatments to Channel Groups or Route Lists.

Configuring SS7 Routing


Configuring H.323 Routing


Configuring Route Lists