Configuring a Channel to Release With Cause

Overview:

This procedure will provide the steps to change the default cause code mapping for a specific cause code. Note that in the channel group the user sets the incoming and outgoing treatment method to “Release w/Cause”, which is also the default. Per the interworking specifications the IMG will interwork the cause code received on one channel to the other channel if no “Cause Code mapping table” has been linked to the channel group. If a cause code table is used then only the cause codes defined in the table will be modified. All other cause codes will map per the interworking specification.

 

Procedure:

To configure a channel to release with Cause, perform the following steps:

  1. Configure Cause Code Table

  2. Add Cause Code Table Entry

  3. Assign Cause Code Table to Channel Group

 

Configuring a Cause Code Mapping Table:

Complete the following steps to create a cause code mapping table:

  1. Right-click Routing Configuration and select New Cause Code Tables.

  2. Right-click on the Cause Code Tables object and select New Cause Code Table. A Cause Code Table Pane will appear.

  3. Enter a Name for the table.

  4. The ID is automatically populated with the next available table number.

  5. The Routing Criteria Order field is automatically populated with Cause Code.

 

For more information see the Route/Cause Code/Service Route Table link.

 

 

Adding Entries to a Cause Code Mapping Table:

Complete the following steps to add entries to a cause code mapping table:

  1. Right-click the Cause Code Table just created and select Add Entry. The Cause Code Entry pane appears.

  2. The ID field is automatically populated.

  3. The Route Criteria Type field is automatically populated with Cause Code.

  4. Click in the Criteria Values field, select a Cause Code from drop down menu. (Incoming Cause Code to match).

  5. Click in the Route Action Type field, select Cause Code from drop down menu.

  6. Click in the Outgoing Cause Code field, select a Cause Code if needed. (Outgoing Cause Code to send).

 

For more information see the Route/Cause Code/Service Route Table link

 

 

Assign Cause Code Table to Channel Group:

Create or use an existing Channel Group.

  1. To create channel group right click on Routing Configuration and select New Channel Groups

  2. Right Click on Channel Groups just created and select New Channel Group.

  3. In the Channel Group pane click in the Incoming Treatment Field and select Release w/Cause from drop down menu.

  4. In the Cause Code Mapping Table field, select from drop down menu the Cause Code Table created earlier.

  5. In the Outgoing Treatment field, select from drop down menu Release w/Cause.

 

Next Topic:

Configuring a Channel to Play Treatment