Service Time of Day Table

Description:

The Service Time Of Day Table and Service Time Of Day Table Entry are used as part of a service where routing is first accomplished by routing on a digit table to an announcement. Once the announcement is played, routing to a specific channel group is accomplished. Service Routing can be used for an application such as Pre-Call Announcements. The announcement would play a treatment such as "The following conversation will be recorded for security and training reasons" before the call is forwarded to a channel group. The information below describes the ClientView Pane fields for the Service Time Of Day Table.

 

Accessing this Pane

Dialogic IMG EMS-> Routing Configuration-> Service Route Tables-> Service TOD Table

 

Maximum Objects:

An IMG will allow up to 66 combined Route Tables, Cause Code Tables, Time Of Day Tables and Service Routing/TOD Tables per Dialogic IMG EMS. The IMG has a max capacity of 100,000 combined entries of the Tables mentioned above. For example: the IMG can support creating 20 Route Tables with each Route Table having 5000 entries.

 

Related Topics:

Service Time of Day Entry

Incoming Translation Table

Configuring Pre Call Announcements

 

ClientView Pane:

sc_servicetodtable.png  

 

Field Descriptions:

Name:

Click in the Name field and enter a name that identifies this Service Time Of Day Table.

 

ID:

The ID is automatically populated with the next available ID in the list. The ID can be changed by clicking in the ID field and selecting an ID from a drop down menu.

 

Default Treatment

This field is a drop down menu consisting of all treatments that are loaded in the IMG. The GCEMS is loaded with a suite of default treatments and they are sent to the IMG through nfs. These treatments are loaded in the /opt/dialogic/common/treatment/datafiles directory and the treatment table is located at /opt/dialogic/common/treatment/table. This treatment can be overridden by selecting a different treatment in the Service Time of Day Entry configured under this pane.